As a seller on eBay, canceling an order is a common operation, but the status of order cancellation also needs attention. This article will introduce the three statuses of eBay sellers canceling orders.
First, after the order is successfully submitted, the eBay seller cancels the order case by default as unconfirmed. This means that the buyer has submitted the order, but the payment has not been confirmed. In this case, if the buyer wants to cancel the order, the merchant can choose to cancel the order on the order details page. At this time, the buyer will receive a notification and the order status will change to “Cancelled”. If the buyer has already paid, the merchant needs to refund the buyer.
Second, when the buyer has successfully paid, the order status will change to “Confirmed”. This means that the merchant has confirmed that the buyer’s payment has been received and can start processing the order. In this case, if the buyer wants to cancel the order, the merchant can choose to accept or reject the cancellation request. If the merchant accepts the buyer’s cancellation request, the order status will change to “Cancelled” and the merchant needs to refund the buyer.
Finally, if the order is not paid within 24 hours after it is successfully submitted, the order status will change to “Invalid”. This means that the order has expired and the buyer needs to resubmit the order. In this case, the merchant does not need to do anything but wait for the buyer to resubmit the order.
If a merchant sells an item but cannot complete the sale for various reasons, the merchant can cancel the transaction in our Resolution Center and receive a refund of the transaction fee. The reasons for the cancellation of the transaction include: the item is lost or damaged, there is an error in the listing of the item, or there are other reasons why the merchant cannot complete the sale. When a merchant cancels a transaction, there will be no adverse impact on the buyer. To receive a refund of the transaction fee, the merchant needs the buyer to agree to cancel the transaction. Contact the merchant’s buyer and ask him/her to agree to cancel the transaction, and let them know that they will receive a notification from eBay to start this process.
In short, there are three statuses for eBay sellers to cancel an order: unconfirmed, confirmed, and invalid. For merchants, it is necessary to take appropriate measures based on the status of the order to ensure the smooth processing of the order. At the same time, merchants also need to communicate with buyers in a timely manner to avoid any unnecessary misunderstandings and disputes.