Sometimes we receive inquiries from customers who come to us on their own initiative. How do we distinguish whether such customers are genuine or fake? Generally speaking, we can use the following methods:
From the title
Generally, more professional inquiries contain words such as inquiry, offer or product name. If the title contains the above words, don’t jump to conclusions.
From the content
Generally, professional buyers will describe the required products in a more specific way. They will not say that they need a category of products but ask about a specific product. They will also use the common names of people in the industry to refer to the products instead of speaking layman’s terms. They will not make demands beyond the usual requirements. For example, products that are generally sold by kilogram will not be asked about several tons. Some lay buyers will send such inquiries.
From the signature
More professional and sincere buyers will leave complete contact information, especially the website, so that you can get to know them.
From the E-mail address
Generally, professional buyers use their own company’s E-mail address. If they use hotmail and other email addresses, they are generally either fake or small.
From the website
Sometimes when buyers inquire, they forget to write down their company’s website. It doesn’t matter. Look at the content after the @ in his E-mail address and add www to visit it.
Finally, no matter how you investigate, we still recommend that you ask customers to fill out a customer information form mentioned above before you go into business. The simplest reason for customers to be happy to fill it out instead of feeling investigated is “It is a rule in our company for any new customer.” This is the simplest way to get the customer’s bank information, and it is also convenient for us to continue to use other methods to further obtain the customer’s credit, including the services provided by the professional credit assessment agency mentioned above.
Tips
Asking questions and communicating are the best ways to understand the customer’s accurate information. Therefore, after you have learned some basic information about the customer through the Internet and established contact with the customer in the early stage, don’t forget to continue to investigate the customer’s information.
The customer’s credit is generally linked to the country’s credit. You can check the credit rating of each country on the website of Coface (http://www.cofacerating.com).