During the operation of Pinduoduo’s Duoduo International Enterprise Store, the issue of invoicing is an important issue that sellers often encounter. The following will provide detailed answers to the invoicing issues of Duoduo International Enterprise Store to help sellers better deal with related situations.
1. What should I do if I enter the invoice incorrectly?
Re-enter. If the backend receives a penalty notice again, the seller needs to appeal in time after receiving it.
2. When manually invoicing and entering the invoice, how to fill in the invoice code and invoice number?
When submitting the invoice file, the system will automatically recognize the surface information of the invoice, and the seller must manually fill in the unrecognizable content based on the relevant information of the invoice file.
Invoice application issues:
1. Can consumers apply for invoice types online?
By default, consumers can apply for “VAT Electronic Ordinary Invoice” online. If consumers apply for other invoice types through customer service chat, etc., in order to reduce unnecessary customer complaints, it is recommended that sellers properly handle customers’ invoice applications.
2. How to apply for order invoicing?
1) Customer application
The order needs to meet three conditions: it has been formed, has not been fully refunded, and is not an overseas online shopping order. If the user mentions the word “invoice” on the store customer service chat page, the system will guide him to select the order and fill it out. For orders that have applied for invoicing, customers cannot apply again.
2) Seller initiates application
The seller can initiate an invoicing application for orders that users do not apply for invoicing through the “Self-service Invoicing” function on the [Order Invoicing] page. (Note: If the consumer has already applied for invoicing online, the seller will not be able to make any solutions through “Self-service Invoicing”).
If the order volume is large, the merchant can initiate a batch electronic invoice application through the “Batch Self-service Invoicing” function (Note: If the consumer has already applied for invoicing online, the seller will not be able to make any solutions through “Batch Self-service Invoicing”).
Customer title/order details changes:
1. What are the steps to modify the invoice title?
Currently, invoices for ordinary commodity orders are not compatible with modification. If the current order has not yet entered an invoice, the customer needs to modify the title and then enter it according to the latest title provided by the consumer. If the order has already entered an invoice, the customer needs to modify the header, issue an invoice according to the latest title provided by the consumer, click the “Reverse” button on the right side of the order corresponding to the order in the order invoice directory, and enter a new invoice again (the previously issued invoice must be reversed offline).
Warm reminder:
If the latest title information provided by the consumer in the store customer service chat is inconsistent with the title information filled in when applying for invoicing online, the store will give an invoice input according to the new title, and the title name of the invoice input interface will be filled in according to the title information filled in by the customer when applying for invoicing online (that is, the invoice title information on the order invoicing page).
2. How to handle partial refunds for orders that have already entered invoices?
The seller must click the “Reverse” button on the right side of the order corresponding to the order in the order invoicing directory, and then enter a new invoice. The invoice that has been issued before the store reverses offline is required.
3. How to handle the invoice that has been issued if the order is fully refunded?
The system automatically cancels the customer’s invoice on the Pinduoduo app. Sellers can view historical data in [Order Invoicing] – Invoicing Catalog – Invoicing Failure.
It is of great significance for sellers to understand and master the common invoicing problems and solutions of Duoduo International Enterprise Stores for their smooth business development and good relationship with consumers. Through the detailed answers in this article, we hope to help sellers become more comfortable in the invoicing process and ensure the smooth operation of the store.