In today’s digital business environment, Doudian, as a highly-watched e-commerce platform, has attracted the attention and participation of many sellers. For sellers operating on the store, providing high-quality after-sales service is crucial, and adding an after-sales phone number is one of the important links. Let’s take a look at how sellers add after-sales phone numbers for their Doudians?
1. Open the browser. Through the browser, sellers can access various websites and platforms.
2. In the address bar of the browser, enter [Doudian Backstage], and then click the search or enter key to open the backstage management page of Doudian.
3. Next, choose a login method to log in to the backstage of Doudian. Doudian provides a variety of login methods, such as mobile phone number login, email login, WeChat login, etc. Sellers can choose the appropriate login method according to their actual situation. During the login process, please pay attention to protect your account and password to avoid leaking to others.
4. After successful login, the seller comes to the backstage of Doudian. Here, sellers can see various management functions and data statistics. Click the [Logistics] tab, and then select [Address Library Management] in the drop-down menu. Address library management is a very important function in Doudian. It is mainly used to manage the store’s shipping address, return address, after-sales phone number and other information.
5. In the address library management page, sellers can see the address information and after-sales phone number that have been added. If the seller has not added an after-sales phone number, you can click the [New Address] button, and then fill in the relevant information in the pop-up dialog box, including contact name, contact number, address, etc. When filling in the contact number, please be sure to fill in the correct phone number, because this phone number will be used as the store’s after-sales phone number and one of the contact numbers of the customer service team.
In the Doudian backend management page, sellers can easily add after-sales phone numbers and improve the store’s after-sales service. Through the address library management function, sellers can maintain important information such as the store’s shipping address and return address. Providing high-quality after-sales service is one of the important steps to enhance the image of Doudian sellers and improve the after-sales experience.