In the process of using Temu semi-hosted services, merchants may encounter some problems and challenges. In order to help merchants better deal with these problems, this article will introduce in detail the pit-avoidance guide for common problems of temu semi-hosted services.
First, when encountering a situation where the warehouse address does not match the zip code, merchants can follow the steps below to troubleshoot and solve it. Enter the address into Google Maps and compare whether the state, city, and department code correspond to the information on the map. It should be noted that most of the errors are due to the correct zip code but the wrong city selection, because many cities abroad have the same name, so you must check the options carefully.
Secondly, if the merchant cannot find the order list, you can try the following two methods. Method 1 is to go to the backstage of the seller center and click “Delivery Management”-“Warehouse Address Management” to jump to the backstage of semi-hosted services to view order management. Method 2 is to log in directly to the backstage of semi-hosted services, click on the seller in the lower right corner, and then click “seller center” to log in to the seller’s semi-hosted store.
Next, regarding the problem that there is no stock in the overseas warehouse, merchants need to pay attention that they cannot wait for consumers to place an order before shipping directly from China. The inventory must be maintained before the product is put on the shelves for sale, because direct shipment from the domestic market violates the “Temu Merchant Performance Rules”, seriously damages the interests of consumers, and will be punished accordingly.
Then, if the user information is incorrect and the product cannot be shipped, it is recommended that the merchant use a virtual number to confirm the specific information with the merchant.
For the problem of po-box shipment, the merchant can take the following measures. First, check the option of not supporting po-box orders in the background delivery template. If the shipment cannot be supported, it is recommended to modify it; second, use a virtual number to contact the customer and modify the address; third, use the platform call order for shipment (supported by USPS).
When using the cooperative docking warehouse for shipment, the merchant needs to find a reliable partner and connect with the partner.
Regarding the problem that the delivery time of some orders is different, this is because the day the user places the order is not included in the time limit, and some orders show that the delivery time limit may exceed 48 hours.
There may be the following reasons for the lack of logistics tracks. First, the wrong selection of shipping and swiship leads to a bug in the track query, and all tracks cannot be found on the unified service provider. The solution is that for some orders that cannot be tracked, merchants can switch the logistics provider to swiship to track them. The second is that the waybill number is filled out abnormally, such as false filling. The solution is that merchants must focus on learning the fulfillment rules and not falsify.
Finally, for orders that cannot be shipped, if the order is placed but there is no goods, it is a fulfillment violation. The out-of-stock application is to prevent too many out-of-stocks, which will cause the store to be restricted due to abnormalities.
In short, when using Temu semi-hosting services, merchants must carefully understand and abide by the relevant rules and requirements to avoid various problems and traps. Through the pit avoidance guide in this article, I hope to help merchants better operate and manage stores and improve service quality and user satisfaction.