Amazon is a platform that respects intellectual property rights. If a seller finds that someone is selling his own products, pictures and trademarks without authorization, he can choose to complain. Of course, complaints should also pay attention to methods. Different problems have different solutions and different rules. This article will share with you the rules for complaining about infringement on the Amazon platform?
Rules for complaints on the Amazon platform:
1. In the early stage of product sales, the brand should be registered and the trademark registration number should be provided.
2. The seller uploads the details of his own brand logo packaging and brand logo on the product to the picture to prove that the brand has been put into use by his own store.
3. Send a warning letter to the infringing seller (if it is not a malicious infringement, the seller is likely to remove it by himself, which can effectively solve about 70% of the problems). If the negotiation process is not smooth, the seller can leave evidence on the page screenshot for subsequent complaints.
4. For malicious infringing sellers. Directly complain from the Amazon background that the actual product is inconsistent with the description picture, emphasizing the impact on the buyer’s product experience and violating Amazon regulations. As a right holder complaining about infringement, fill in the ASIN or product address of the embezzler, the Amazon platform will automatically search for the product and display the product information below. The seller selects “Specific Images” in “Scope” and then checks which images are infringing. Next, fill in the basic information of the complainant and submit it. If the complaint goes well, Amazon will delete the images and plagiarized parts of the plagiarist within 3-5 days. Before the complaint is successful, Amazon rejects the seller’s complaint or requires the seller to submit more information, and promptly submits the complaint to the platform or resubmits the complaint. As a buyer, you must fill in the test order number in this step to complain that the seller who sells your own products sells counterfeit goods. Take pictures of the imitations, list the specific differences between the imitations and the genuine goods, and provide corresponding photos. Send all the searched information to Amazon officials. After Amazon has checked, if the situation is true, the other party’s seller list will be deleted, the sales rights will be deleted, and the weight of the entire store will be reduced.
Remember that the network IP tested must be foreign, and the credit card used for payment must also be foreign. Amazon cannot pay attention to the identity of the seller, otherwise Amazon will think that this is a malicious complaint against its peers. The above are the Amazon complaint rules shared with sellers, I hope it will be helpful to sellers.