Many cross-border buyers are most concerned about the after-sales issues of Amazon’s warranty policy when shopping online. There are many merchants and buyers on the Amazon platform, and they will also encounter many problems. So how can overseas shopping solve this problem?
There are many problems after shopping, and they usually encounter such problems, such as: lost goods, wrong delivery, wrong color, wrong style, wrong size, complaining that the website slogan does not match the actual situation, not paying attention to the goods cannot be airlifted to China when ordering, and finding that the price has dropped after the order, or unwilling to, etc., what should I do? These problems have the following solutions.
There are usually two ways: one is to start the return process and request a return; the other is that if you cannot receive the goods, you can get compensation. The above problems can be solved by the customer service department. Customer service communication in Asia is relatively simple. You can explain it online, and it is not difficult to solve the problem. If you feel that English is not good, you can use translation software to express your meaning without using standard English expressions.
The following is Amazon’s overseas shopping warranty policy: After packaging, the products on the Amazon website can be returned free of charge within 30 days. Amazon is only responsible for returns caused by its own reasons. Other buyers must bear the responsibility for returns. Therefore, the purpose of returns is to make up for the problem that the shipping company did not transfer in time. If the goods are signed for in China and you want to return them, if it is a unilateral reason, the cost of the return should be included.
In addition, for overseas purchases in Central Asia, it should be noted that there will be a series of red envelope discounts for overseas shopping in Central Asia, such as slightly lower product prices, postage, and taxes, but the most important thing is that after multiple confirmations with customer service, there is no legal guarantee for goods purchased overseas through Central Asia! Overseas purchases in Central Asia are only responsible for 30 days, and are absolutely not responsible for after-sales service. All business will be completed after 30 days, and there is no after-sales service! In short, overseas purchases in Central Asia are all after-sales products, so please think twice before taking action.
In terms of quality assurance, the EU stipulates that second-hand products sold by non-independent sellers have a maximum warranty period of one year. Amazon’s warranty period is exactly one year (starting from the day the goods are received). The warranty period is 2 years according to the rules of the goods (calculated from the first-hand buyer, warranty). Therefore, when shopping overseas, you must pay attention to the differences in Amazon’s overseas shopping warranty policy.
The after-sales service issues of Amazon’s overseas shopping warranty policy have been given, and I hope it will be helpful to you. Lianlian Cross-border Payment allows users to conduct cross-border business with peace of mind and confidence with professional and caring services, helping more users to bring excellent products and services to the global market in a more efficient way for better operation.