Both sellers and buyers using Shopee need to check the logistics status of items and understand the logistics situation of items, but many people still don’t know how to check logistics bills. This article will share with you how to check Shopee’s logistics bills, as well as the logistics What are the statuses? I hope it can help sellers and buyers.
1. How to check shopee’s logistics bill?
Contact customer service
If the store owner wants to inquire about logistics settlement, he can find shopee’s platform customer service consultation. You can check the logistics information status of your order through online customer service, sending emails, making phone calls, etc., so that you can grasp the logistics status and better find corresponding countermeasures.
If the order shows “on the way”, then the buyer can send a link to the product to find the logistics information of the goods and see the specific transportation location. Generally, there is no big problem. Wait about 7-15 days. It will be shipped to the buyer, don’t worry too much.
2. What is the status of the store owner’s logistics bill? What is the problem?
1. Express shipments that have not entered the warehouse or have not been scanned
Warehouse scanning is usually performed within 12-24 hours after receiving the scan. If your goods are not scanned within 24 hours after being signed at the warehouse, an accident may occur and the party will advise the seller to re-issue the goods to avoid delayed delivery.
Reasons for not scanning:
(1) Abnormal items, including but not limited to goods without wrapping paper and improperly packaged goods
(2) Courier company pretending After acceptance, the specific shipment has not yet been completed
(3) The seller himself missed the shipment.
2. Delivery failure
Usually because the buyer has an incorrect address or fails to remind the buyer to receive the goods in time, etc., the package will be returned. Therefore, the seller will use the product delivery order number to find shopee customer service and contact the logistics center to handle the buyer’s refund and other matters to avoid greater impact.
3. Inquiry on transit status
The delivery timeliness of this link is usually 7-15 working days. When items scanned out of the warehouse for more than 40 days show that the logistics have arrived at the collection location, please submit according to the local express delivery method. The corresponding limitation period is usually 1 to 2 working days.