Amazon’s return period is up to 30 days, starting from the time the buyer receives the product. If this is the case, you can negotiate a return during this time. No refunds will be made if this period is exceeded. What should a seller do when an Amazon return order times out?
1. Reduce the return rate
2. Product descriptions should be true and accurate, and product information should not be exaggerated.
Don’t exaggerate the product and provide more accurate product page text and images.
3. Product packaging is tight to avoid product packaging defects
Tight packaging is to prevent buyers from receiving damaged items, and also to avoid product packaging defects due to damage or cheapness The packaging will make customers doubt the actual price of the product, especially luxury and high-priced products.
4. Provide quality services to customers
If the buyer returns the goods, we need to actively communicate with him about the reasons for the return, convince people who can remedy the situation, and regularly count the reasons for the return so that the team can summarize , optimization and prevention.
5. Set “Disable” Amazon will return products for secondary sales
Amazon will resell some buyers’ products. Since the logistics settings in Amazon’s backend, that is, the refurbished settings, are enabled by default, you need to adjust them to the disabled state to prevent secondary sales returns, customer returns, or bad reviews.
Amazon’s return orders that are more than 30 days old have exceeded the platform’s requirements, so for sellers, such return orders can be rejected.
And for Amazon A-to-Z questions, I need to remind you that the final result is determined by Amazon. More than just return time, sellers don’t necessarily lose when it comes to orders. Before the order is signed, the seller needs to provide the information time, and the consumer requires the return time. Generally speaking, it is safer. Therefore, as long as the seller has a legitimate reason not to return the goods, it is okay to reject Amazon’s return orders that the consumer has exceeded the return time.
If the Amazon return order exceeds a certain time limit, the seller can also choose to agree to the return. For example, consumers returning unused products will not affect sales, while returning products that have obviously been used will affect the re-sale of the products. Sellers can choose according to their own product conditions.
The above is the content shared with sellers about how Amazon buyers should handle refunds that exceed the time limit. I hope it will be helpful to sellers. Lianlian Cross-Border Payment uses professional and considerate services to allow users to conduct cross-border business with peace of mind and confidence, helping more users to bring excellent products and services to the global market in a more efficient manner for better operations.