As we all know, operating second-hand products on the eBay platform is very profitable. However, some customers, even though they know that the second-hand products are defective, still apply for returns and refunds based on product quality, product model and other reasons. Many novice eBay sellers When dealing with this type of second-hand product return and refund request, everyone doesn’t know what to do. So, can second-hand products on eBay accept returns and refunds?
First of all, the eBay cross-border e-commerce platform is a fair and rational trading platform, and there is no forced buying or selling. If after receiving a second-hand product, the user really feels that the quality and model of the product are not up to standard and must return it for a refund, then in theory it can be refunded. But even for returns and refunds, the platform’s refund regulations must be followed.
1. Cross-border e-commerce eBay sellers have the right to choose to return second-hand products within 3 days. If the user cancels the refund and return application within three days, then there is no need to return it. If it exceeds Within the three-day period, sellers must pay compensation in accordance with regulations. 2. Define the legitimacy of the application grounds. For example: is the quality of the second-hand product not up to standard, or is the shipping process too slow, causing the seller to no longer need it? Or is there poor service? Full compensation can be made in all of the above situations, as long as the quality, appearance, and functionality of the product are not affected. 3. After confirming the need for refund and return, let the user click to apply for towing the goods, and have the courier come to the door and affix the return form, or let the user make the return according to the designated channel. In principle, sellers can only refund buyers when the returned items are returned to the seller and confirmed to be in an undamaged condition. When accepting a request for a refund or return, you must clearly distinguish between a full refund and a partial refund.
In short, if eBay sellers find it difficult to deal with the demand for returns and refunds of second-hand products, they should abide by the following principles: The first is to establish a business mindset of fair transactions and rational transactions. If both buyers and sellers are concerned about If you are not satisfied with this transaction, you can choose to return it for a refund. Secondly, it is necessary to promptly define the legitimacy of the application reason and find out who caused the return.