How to manually process an eBay buyer’s return request? As we all know, eBay sellers often have to deal with the return process, but the manual and automated processes are different. This article will explain based on the “Manual Return Process of the eBay Platform in 2023”.
First of all, there are certain complexities and difficulties in manual returns on eBay. Because all products or packages shipped back to China from overseas cannot use “eBay return labels”, and they often need to communicate with buyers in detail, including package details and waybill details, and these details are relatively small, so many buyers are After applying for a return, they were unwilling to operate it properly or cooperate seriously. As far as eBay’s manual return process is concerned, the actual difficulty is very high. Therefore, when an eBay buyer applies for a return, many eBay cross-border e-commerce sellers will not choose to return it manually, because it may lead to misunderstandings due to communication errors or language conflicts, and may even cause a simple customer to return the goods. A simple return application can turn into a more serious dispute, but if the return is due to product quality reasons or the return application is from Germany or Italy, the manual return process is relatively simple.
When cross-border e-commerce users initiate the return process themselves, sellers can then consider the cost of cross-border returns and the value of the product itself. If they feel that the return is acceptable, they will choose a full refund or a partial refund. . You can freely choose the degree of refund, including partial refund, full refund and return. But you only have one chance to make these choices, so choose carefully. If you want to ensure the timeliness and effectiveness of communication, it is best to communicate clearly with the buyer before choosing the level of refund. In short, if you want to properly handle the situation of “eBay buyer applying for return”, you must clearly distinguish the difficulties and precautions of manual return. First of all, manual returns are actually “more losses than gains”. Sometimes, once the seller communicates improperly, it can easily lead to escalation of communication and aggravation of disputes. Therefore, in order for users to quickly accept returns and refunds, eBay sellers must communicate with customers in a timely manner.