This article will bring up eBay seller return fee issues and process issues. Some cross-border e-commerce sellers did not go through systematic study when they first came into contact with the eBay platform, so when they encountered “customer returns and refunds”, they did not know how to handle them correctly. Therefore, this article will systematically explain the fees and process issues for returns and refunds.
First of all: If the eBay store seller agrees to return the item, there will be no handling fee. However, if you return the product for a refund, there will definitely be a certain postage issue, which is more difficult. After all, the third-party logistics company provides logistics services for returns, and the cost is either borne by the seller or borne by the user, or each party bears half of it. Normally, cross-border e-commerce eBay sellers need to discuss with users and then make a ruling based on the actual situation to see who will pay the fee. The adjudication rules for this postage are also adjudicated in accordance with the return and refund rules of the eBay platform.
Secondly, if you want to return items quickly, you must first be familiar with eBay’s return process. Cross-border e-commerce sellers are not eligible to actively cancel orders. The buyer must take the initiative to cancel the order, and it is not recommended to contact them privately. It is best to log in through the backend order management office of the eBay account – my eBay account – Cancel purchase history.
If you click on the purchase record, cross-border e-commerce eBay users will easily find that all purchase order history and refund and return processes can be seen here. Find the corresponding order and request a return. That’s it. eBay sellers receive the user’s order cancellation application, and after discussing with the user, they decide who should bear the “shipping costs”. In short, cross-border e-commerce sellers do not need to bear any handling fees when handling “returns and refunds” on the eBay platform. However, a certain amount of shipping and postage may be required. The return postage is generally provided by the buyer and seller, which may be the buyer or the seller. The standard for ruling depends not only on the refund rules of the eBay platform, but also on the special circumstances of each order.