As a world-renowned cross-border e-commerce platform, wish handles tens of thousands of transactions every day, and buyers may request returns due to various reasons. This article will introduce who should bear the return shipping cost of Wish?
When sellers encounter this type of problem, they will first consider whether the return postage should be borne by the buyer or the seller. For cross-border e-commerce sellers, the cost of cross-border logistics accounts for the majority of operating costs.
Returns also come in many forms. Different return situations will have different postage bearing solutions. When a seller encounters a return request, the most common reason is that the buyer returns the product during the store’s no-reason return period. It should be noted that if the seller’s product is a free shipping product during the no-reason return period, the seller will bear the postage of delivery, and the return postage will be borne by the buyer.
However, if the seller’s request for return is due to product damage or other reasons, in this case, the seller will generally refund the buyer without returning the product. If this happens, the seller will need to bear the shipping costs if the buyer requests to return the product. If the products sold by the seller are lower-priced products, choosing to handle returns for the seller will undoubtedly increase operating costs. Choosing the method of refunding without returning goods can not only improve the favorability of buyers, but also reduce the logistics cost of the product.
Of course, if the buyer returns the product because the seller’s product description does not meet the reality, the buyer will be responsible for all return shipping costs. Return without reason means that the product has quality problems or does not match the description. If it is simply because the buyer has no intention to purchase but the product has been delivered, it does not qualify as a no-reason return. In the process of operating a store, sellers also need to communicate the return and exchange issues to buyers. This will also reduce store return and exchange disputes.
After reading the above article, everyone will understand the relevant information about Wish’s return shipping costs. How well the return and exchange issue is handled will affect the store. A good solution to the return and exchange issue can enable sellers to better deal with it. Generate goodwill. If the seller’s store ignores the buyer’s return request, it will easily cause negative reviews and have an impact on the store’s ranking.