It is common for accounts to be blocked on the eBay platform. Many sellers have also reacted: when they were processing return requests, they suddenly found that their accounts were blocked. So how should they correctly handle the account being frozen when eBay returns goods? Please see the answer to this article.
1. Find out why the account was frozen?
Why eBay accounts are restricted or frozen are usually due to the following reasons:
(1) There may be eBay sales costs that need to be paid.
(2) It may be necessary to compensate eBay for refunds to users.
(3) It may be necessary to resolve an eBay user’s request or upload tracking information.
(4) Maybe you have trampled on a certain eBay platform system.
(5) The account information of cross-border e-commerce eBay sellers cannot be verified.
(6) eBay suspects that this account may have been accessed by a third party.
2. How to restore the account?
The procedure to restore an eBay account is very simple. Cross-border e-commerce eBay sellers only need to wait for the temporary freeze period to end. Sellers can find all relevant details in the message eBay sends to the seller.
If the account is restricted or frozen because a seller has sales costs to pay or needs to compensate the eBay official platform for a return and refund buyer’s complaint, you can make a single payment to solve the problem. The accounts of cross-border e-commerce eBay sellers will be restored after the eBay official platform receives payment.
To make a single payment, please do the following:
(1) Go to “My eBay” or Payment in the Seller Area.
(2) Select single payment for payment. Or, add a new payment method.
(3) If eBay currently does not provide managed payment services for cross-border e-commerce eBay sellers, you may still need to complete seller registration before your account can be fully restored.
In short, what should I do if my account is frozen when eBay returns goods? First of all, you should find the reason why the account is frozen. Once you find the reason, you can prescribe the right medicine; secondly, you should find the corresponding freezing period in the email message sent through the website. If you want to return or refund the user, you can do it through My eBay Payment.