International postal parcels are an indispensable part of the daily life of cross-border e-commerce sellers. However, sometimes sellers may encounter problems with international postal parcels, such as package loss, damage, timeout, etc. At this time, the seller needs to promptly complain to the postal company so that the problem can be solved as soon as possible. This article will introduce sellers in detail how to complain about postal international parcels.
1. Find complaint channels for the postal company.
First of all, sellers need to find complaint channels for the postal company. Different postal companies may have different complaint channels, such as official websites, customer service telephone numbers, mailboxes, etc. Therefore, before making a complaint, sellers need to confirm the postal company’s complaint channels. Usually, the official website of the postal company will provide information on complaint channels, and sellers can check relevant information through the official website.
2. Provide necessary information.
Before making a complaint, the seller needs to prepare the necessary information, including the tracking number of the postal package, the contact information of the sender and recipient, the weight, value, packaging condition and other information of the package. This information will help the postal company quickly identify the package and process it.
3. Express the problem.
When complaining to the postal company, sellers need to clearly express the problem. Sellers can use concise language to describe the situation of the problem, such as package loss, damage, timeout, etc. At the same time, sellers need to provide as detailed information as possible, such as mailing time, destination, item type, etc., so that the postal company can quickly understand the situation.
4. Wait for the processing result.
After submitting a complaint, the seller needs to wait patiently for the postal company’s processing results. Under normal circumstances, the postal company will handle the complaint as soon as possible after receiving it, and will promptly feedback the processing results to the seller. If there are problems during the complaint handling process, the seller can contact the postal company through customer service phone number, email, etc. to learn about the progress of the complaint handling.
5. Keep relevant evidence.
When making a complaint, the seller needs to retain relevant evidence. If the package is damaged or lost, the seller needs to take photos or videos in time to provide evidence to the postal company. If the postal company requires relevant supporting documents, such as shopping vouchers, insurance policies, etc., the seller also needs to provide them in a timely manner.
To sum up, to complain about postal international parcels, you need to find the postal company’s complaint channels, provide necessary information, express the problem clearly, wait patiently for the processing results, and retain relevant evidence. When making a complaint, sellers need to remain rational, objective, and actively seek solutions to resolve the problem as soon as possible.