With the development of economic globalization and the popularity of cross-border e-commerce, more and more people use postal international parcel services. However, after the package leaves the country, sometimes the seller finds that the logistics information of the package cannot be checked. What should the seller do at this time? This article will answer this question in detail for sellers.
First of all, sellers need to understand the regulations of the International Postal Union (UPU) on postal parcel tracking services. According to UPU regulations, package tracking services are only provided when the package is transported within the postal network of a member country of the International Postal Union. Once a package leaves a member country of the International Postal Union, postal companies are unable to provide tracking services.
Therefore, when the package leaves the country, if the destination country is not a member of the International Postal Union, or the package is delivered by a non-postal company within the destination country, the postal company will not be able to provide tracking services, and the seller will You will not be able to check the logistics information of the package on the postal company’s official website. In this case, the seller can check the status of the package through other methods.
First, the seller can contact the recipient to ask whether the package has been received. If the recipient has received the package, the seller can ask for photos or videos of the package to ensure that the package is not damaged or lost.
Secondly, sellers can contact the postal company or logistics company in the destination country to inquire about the logistics information of the package. The postal company or logistics company in the destination country may provide package tracking services. Sellers can check the logistics information of the package through its official website or customer service hotline.
In addition, if the seller uses an express delivery service, the seller can check the logistics information of the package through the tracking service provided by the express company. Express companies usually provide more accurate and timely logistics information, allowing sellers to better understand the transportation status of packages.
Finally, if the package does not arrive at the destination for a long time, the seller can contact the sender or the customs of the destination country to inquire. The customs may inspect the package, which will extend the transportation time of the package. Therefore, if the package does not arrive for a long time, the seller can contact the customs to check the status of the package.
To sum up, once the package leaves the country, the postal company will not be able to provide tracking services. If the seller cannot check the logistics information of the package on the postal company’s official website, the seller can check through other methods, such as contacting the recipient, the postal company or logistics company in the destination country, the express company, customs, etc. At the same time, when sending packages, it is recommended to choose a trackable express service so that you can know the transportation status of the package in time after it leaves the country. In addition, when filling in the shipping information, you should provide as detailed and accurate address and contact information as possible so that the postal company and logistics company can better handle the package.