Whether it is warehouse delivery or 1688 purchase and delivery, it is common for customers to find that the shipment is lost or the product is damaged after receiving the goods. Especially the logistics process involved in Shopee is complex and time-consuming. Compared with domestic e-commerce platforms, , similar problems are more likely to occur. How to deal with such problems? First of all, you must actively communicate with the buyer and say that he will give you a new waybill number, and then send a screenshot of the logistics to the buyer. In short, you must actively follow up if there is a shortage of goods. Otherwise, the seller will feel that the service is not good and it will be easy to refund or complain. This is very important for the operation of the store. After all, customer satisfaction will directly affect the evaluation of the store. So, let’s learn about the shopee error. How to reissue package logistics!
1. It can be reissued through third-party express delivery, such as lwe, but the disadvantage is that it is expensive. The core of the low-price transshipment method is to use the own SLS logistics method provided by the shopee platform. You can set the product to 1 yuan, let customers take photos of 1 yuan products, and then generate a face order like normal delivery and deliver it to the shopee warehouse. , Under normal circumstances, I have no objection to most customers paying 1 yuan for reissue. If they mind, I can give them a store coupon as compensation.
2. If part of the order is sent incorrectly, you can contact customer service to assist with a partial refund.
3. If everything is sent in error and the customer has not confirmed it, the customer can apply for a refund on his own. If the receipt has been confirmed, customer service assistance is required.
4. Shopee officially does not support returns or exchanges. If necessary, it must be resolved privately between the seller and the customer.
5. If the cash on delivery is higher than $10, because the customer did not pick up the problem order, Shopee can return it to the domestic warehouse for free.
6. For returns and exchanges on all sites, please check the International Returns section on the encyclopedia.
The above introduces the logistics related knowledge of how to reissue parcels when shopee sends the wrong goods. When encountering this problem, you should proactively contact the local freight logistics center of the shopee platform (or the local online customer service) in a timely manner. , try your best to use the last waybill number to contact, and also carry out relevant refund processing to avoid unnecessary cost losses and reputation losses to the store. It is not that easy to do cross-border work with Shopee. Compared with Shopee, it is The easiest to operate and get started among all platforms.