Newbies must read the Shopee Logistics Guide when opening a store on Shopee. Sellers who understand the Shopee Logistics Guide in the early stage can avoid many problems. So, let’s learn about the interpretation of the Shopee Logistics Guide!
1. Not put into storage/not scanned.
The warehouse scanning time limit is 12-24 hours after receipt. If the shipment is not scanned within 24 hours after receipt, there may be a problem. It is recommended that the seller resend it to avoid delayed delivery and resulting in deductions. point.
2. On the way.
During the transshipment process, the goods have been put into the warehouse, but have not arrived at the local final logistics. The transportation time limit at this stage of the process is generally 7-15 working days. Scan the express shipments that have not arrived locally for more than 40 days after leaving the warehouse. , submit a question form, and the backend customer service will reply. The response time is generally 1-2 working days.
3. Arrive at the local location.
Check whether the package has arrived locally through the order number. After arriving at the local area, it is usually delivered within 5-10 working days. Last itinerary tracking number: After arriving at the local area, a tracking number will appear in the product transportation status. Different tail section numbers start from different tail section logistics suppliers. Under normal circumstances, after the seller or buyer arrives in the local area, they can go to the official website of the corresponding tail freight logistics provider to check the tail waybill number. If you have any questions, you can directly contact the local logistics or local customer service. The customer service will respond within 1-2 working days. Resolved within.
4. The package has been delivered.
In the Taiwan station, after receiving the package, buyers can report problems such as missing parts, missing parts, damage, etc. to Shopee’s local customer service and submit relevant materials. Please be aware that items received more than 48 hours after receipt will not be accepted.
5. Return issues.
(1) Domestic returns: Packages sent by sellers cannot be sent due to excessive materials, damaged packages, etc. Such return packages will be returned within 1-3 weeks according to the return address set by the seller’s store.
(2) International returns: Packages that arrive at each site, as well as packages that are unsuccessfully delivered, will be returned to the seller regularly (once every 1-3 months) according to the standards of each site.
The above is the interpretation of the shopee logistics guide manual. As one of the largest cross-border trading platforms in Southeast Asia, shopee aims to provide buyers with a pleasant shopping experience and create an efficient trading platform for sellers. This manual Shopee’s cross-border logistics channels will be introduced to help sellers better use shopee’s cross-border logistics services to complete cross-border transactions. You can learn about the timeliness, costs, delivery, collection and other information of each logistics channel on the shopee platform in the user manual!< /p>