In the articles I have shared with you before, I have actually talked about Shopee’s after-sales issues many times, and I believe everyone is familiar with it. But now many novice shopee sellers are very troubled by buyers’ malicious after-sales service. Every cross-border e-commerce seller does not want to encounter malicious after-sales refunds and returns. Who wants their store to be full of refunds? , this situation is sometimes beyond our control, but when we encounter such malicious after-sales refunds, what should we do?
In fact, the best way is to keep the evidence and go to the shopee platform to appeal. In fact, many malicious after-sales can be appealed. You must not compromise with malicious after-sales refunds, and the success rate of shopee sellers after appeals is still the same. Quite high. So where can shopee seller complaints be processed?
1. Check order information. First of all, sellers need to carefully check the details of each order that requires after-sales to ensure that our delivery, logistics, and after-sales processes meet the compliance requirements of the shopee platform. If we confirm that our order was signed for within the allowed time, the platform However, if you ask for a refund after the sale, the seller can appeal and proceed to the next step.
2. Find the after-sales and complaint entrance. Open the shopee seller’s order main page, find the transaction history, click Appeal to enter the after-sales page, and then fill in the reasons for the appeal in the appeal column. At this time, the seller can write in the relevant situations one by one, and then click Next.
3. Complete relevant information as required. When we take the next step of the appeal, the seller needs to fill in a lot of appeal information, such as logistics information, delivery information, order details screenshot information, upload signature screenshot information, etc. The seller can submit the information according to the information prompted on the page.
After submitting the above points, it should take 1-2 days to wait for the news from Shopee. For malicious after-sales refunds and returns, as long as we have reasonable evidence and the quality of our products is up to standard, we will The appeal will definitely be successful. We must resolutely resist this malicious behavior and use the power given to us by shopee to make legal appeals.