In the process of operating an eBay store, some sellers may encounter situations where they are unable to complete sales due to insufficient inventory or other reasons. At this time, the order needs to be closed. So, what should eBay sellers do? What impact will closing orders have on the store? Today, I will take you eBay sellers to learn about it, let’s take a look together.
If the goods in the store have been sold, that is, the buyer has paid successfully, but the sale cannot be completed due to various reasons, the transaction can be closed in the Resolution Center and the transaction fee can be refunded. So how does the eBay seller close the order? It is recommended to use this method: contact the buyer and communicate with the other party for a refund. First contact the buyer, communicate with the other party, and let the other party confirm receipt of the refund, because the buyer needs to confirm receipt of the refund in order to receive the transaction fee for the return, and at the same time let the buyer know that he has received the refund notification from eBay. The process can begin. It should be noted that if the transaction needs to be closed, the dispute resolution time limit must be grasped. Generally, a closure request can be initiated at any time within 30 days.
What will be the impact of closing the order? There are many reasons for closing a deal, such as an item being lost or damaged, an error in listing the item, or other reasons preventing the sale from being completed. If the reason for closing the order is out of stock, it will be recorded as a “bad transaction”. If the seller’s reason is that the buyer requested a cancellation or the buyer did not respond, it will not be recorded as a “bad transaction.” If too many bad transactions are recorded, it will have a negative impact on the account and may result in the seller’s selling rights being restricted. Therefore, for many reputable sellers, they often only sell items they have in stock.
In fact, no matter what store they operate, sellers must understand the sales rules and policies of the platform in advance before opening a store to avoid unnecessary trouble, ensure sufficient supply, and reduce order closures. The above is an analysis of how eBay sellers close orders and the possible impacts of closing orders. Sellers in need can refer to it, I hope it will be helpful to eBay sellers.