For now, wish is still a well-developed cross-border e-commerce platform, so more and more people will choose this platform as the starting point for their own business when they choose to enter the cross-border e-commerce industry. In the subsequent store operation process, many sellers will encounter customer returns. In this regard, let’s take a look at who bears the return postage of Wish? What is the refund process?
1. Who is responsible for the return postage of Wish?
First of all, everyone needs to be clear that there are many situations for returns in Wish stores, and different return situations also have different ways of bearing postage, and the more common ones are generally unreasonable returns in the store. For returns during the return period, if the seller’s product comes with free shipping, the seller will generally bear the postage for delivery, and the customer will bear the postage for the return.
If the reason for the customer’s return is due to damage to the product or other reasons, the seller will generally provide the customer with a refund without return, so there will be no return postage, but if the customer needs to return the product For products, you also need to bear the corresponding postage. Therefore, specific issues still need to be analyzed in detail.
2. What is the refund process on the wish platform?
In the first step, the seller needs to log in to the platform backend, query the order ID number, then find the customer’s problem order and copy the relevant order ID.
The second step is to query the order through the copied order ID, find the history record in the order through the top navigation bar, and then find the order that needs to be refunded.
The third step is to find the order page that requires a refund, then click the action button, and then click Refund. The next step is to wait for the wish platform to review and operate the refund matter. Generally, the platform After doing so, the customer can receive a refund.
After reading the above, I believe everyone will have a clear answer to the questions of who is responsible for the return postage of Wish and what is the refund process. Returns are actually very important to a store. It is disadvantageous, so everyone must carefully operate the store and products to give customers a good shopping experience, so that the return rate can also be controlled.