The current development momentum of the cross-border e-commerce industry is still very good, so many people want to try something in this field. Wish is one of the more popular cross-border e-commerce platforms. And if you also want to join this platform, you still need to learn more about some related operational matters in advance. In this regard, let’s take a look at the reasons for wish returns and the corresponding solutions.
1. The delivery time is too long.
Currently, many buyers are returning goods because the seller has delayed delivery. Therefore, this still requires the majority of sellers to pay attention. They must prepare the goods in advance. It is best to send out the orders on the same day, because only in this way can the buyers be given a better shopping experience. On the first step of mutual cooperation, Build better trust in one step. If the seller currently does not have enough inventory but wants to ship the goods on the same day, he can submit the logistics order number first and then quickly prepare the goods before the logistics party comes to collect them.
2. The logistics transportation time is too long.
If there are no problems with the quality and packaging of the seller’s products, but the logistics and transportation time after delivery are too long, the goods will never reach the buyer’s hands, even during the transportation process. When there is damage to the product, some buyers will choose to return it because the waiting time is too long. Therefore, sellers also need to pay attention to the reasons for wish returns. It is best to communicate and improve with the logistics channels they are currently cooperating with. , if the effect is not good, you can also consider changing the logistics partner.
3. The buyer’s malicious return.
In fact, many sellers have encountered malicious returns. When you encounter such a situation, you must appeal to the platform. As long as there is sufficient evidence, the probability of a successful appeal is still very high. You must We know that simply swallowing their anger will only encourage these buyers to become arrogant and damage the shopping environment on the Wish platform.
In short, when a return occurs, the seller must know how to explore the reason, because only in this way can the same situation be effectively avoided next time, and everyone can also learn from the above wish returns The reasons and corresponding solutions are introduced, so as to make your store better and better.