Currently, many people will actually choose to start their own business if conditions permit, and cross-border e-commerce is the first choice of many people for starting a business. As one of the more well-known cross-border e-commerce platforms, Amazon is still favored by many people. And if you are determined to open a store on this platform, you still need to learn more about some relevant precautions in the early stage. In this regard, let’s take a look at how to handle refunds for Amazon Fba orders and what the refund rules are.
1. How to handle refunds for Amazon Fba orders?
In the first step, when the consumer submits an order refund application, the seller needs to check the application details in the backend of the Seller Center, and then perform corresponding operations according to the relevant return regulations of the platform.
In the second step, if the seller wants to close the consumer’s return application, he must indicate the reason, and then the platform will notify the consumer by email of the reason why the seller refuses to refund the money.
The third step, if the seller agrees to the consumer’s refund application, if there is a return issue, the platform will send the specific return address to the consumer.
In the fourth step, when the seller receives the returned goods from the consumer, he needs to complete the refund in time, and then the entire operation is completed.
2. What are Amazon Fba refund rules?
When it comes to specific refunds, there are several different situations, such as full refund, refund without return, or partial refund, etc. Which one to choose depends on It needs to be determined according to the actual situation. And different types of products have different refund rules. For example, if it is a book, audio and video product, the entire amount of the order needs to be refunded, while for some products that are not media, such as daily necessities, clothing accessories, etc. Wait, the seller only needs to return 80% of the order amount, and the remainder can be used as return management costs, but this amount can only be a maximum of five US dollars.
After reading the above, I believe everyone will have a clear answer to how to handle refunds for Amazon Fba orders and the corresponding refund rules. If you are running an Amazon store, you still have to We need to pay more attention to this aspect, because if the return problem is not handled well, it will cause a lot of trouble in the future.