As an eBay seller, shipping is a very important task and you need to strictly abide by relevant regulations, otherwise you may face a series of legal issues. However, in some cases, sellers may make false shipments. What should I do if eBay sellers make false shipments? This article will answer your questions from three aspects: legal basis, automatic recharge goods, virtual goods, and physical goods.
1. Legal basis.
False shipping is a form of fraud involving false transactions and theft. On eBay, sellers who falsely ship goods usually violate eBay’s policies and regulations. Article 39 of the “Consumer Rights and Interests Protection Law of the People’s Republic of China” has the following methods to resolve disputes between consumers and operators.
(1) Negotiate and reconcile with the operator;
(2) Go to the consumer association for mediation;
(3) Complain to the relevant administrative department;< /p>
2. The products purchased are automatically recharged.
If the buyer purchases automatically recharged goods and the seller fails to provide services in a timely manner, it constitutes a false transaction. Products that are automatically recharged do not need to be shipped manually, and there are fewer cases of false shipments. However, for products that have not received the transaction, it is still allowed to initiate a rights protection for the goods that have not been received.
3. The product is virtual.
The payment time for virtual goods transactions is not long. Buyers should check whether the delivery time exceeds the limit and apply for a refund within a short period of time to avoid paying the seller if there is no goods.
4. The purchased goods are actual items.
If the buyer purchases physical goods and the seller fails to deliver the goods according to the agreed time, the buyer can complain to eBay, and eBay will investigate the seller. If it is proved that the seller has committed false transactions, it will Sellers are punished. If the buyer has paid but has not received the goods, they can also contact eBay customer service to make a complaint. eBay will help the buyer solve the problem, including refunds.
What should I do if eBay sellers falsely ship goods? It is an unethical behavior and a very dangerous behavior. Sellers need to always pay attention to their own behavior and strictly abide by relevant regulations. If you encounter the problem of false shipments by eBay sellers, buyers can protect their rights and interests by complaining and reporting. As a seller, you should always pay attention to your own behavior and do not put your own interests first and ignore the rights and interests of buyers. Only by complying with regulations can sellers gain more trust and recognition and achieve better sales results. What should buyers do if they encounter fake shipments from eBay sellers? There is no need to panic. As long as they communicate calmly and defend their rights reasonably, the problem can be solved most of the time.