With the booming development of the e-commerce industry, more and more merchants are beginning to use platforms such as Amazon for cross-border sales. During the sales process, sellers often face some problems, such as the handling of slow-moving inventory and returned products. For these problems, overseas warehouse service companies can provide a series of solutions. This article will focus on how overseas warehouse service companies handle slow-moving inventory and returned products.
1. Handling slow-moving inventory in overseas warehouses.
After the Prime Day event, if the seller has too many stocks and sales are not good, he will face the problem of unsold inventory. At this time, overseas warehouse service companies can help sellers find distribution channels that suit them and provide effective shipping methods.
1. Use various distribution channels to ship goods.
Take Peregrine’s overseas warehouses as an example. The company’s relatively concentrated categories include toilets and sanitary ware, office furniture, gaming chairs, etc., and it will provide customers with corresponding distribution channels. The types of distribution channels also have different gradients, including packaging and recycling channels, online distribution platform channels, offline wholesale channels, store retail agents, etc. Analyze the specific situation of the customer and select the distribution channel that is most suitable for the customer.
2. Optimize after-sales SOP to ensure fast shipment.
For sellers of products with high unit prices, the domestic customer service team will have an in-depth understanding of the customer’s products and accessories, structures and principles, etc., repeatedly polish and optimize after-sales SOPs, and produce clear graphic and video operation guides. , comprehensive training for warehouse operators. Overseas warehouses will comprehensively collect actual return information and optimize the after-sales process after analysis.
2. Handle returned products.
Most returned products require after-sales quality inspection before they can be put back on the shelves, which is often a considerable expense. Overseas warehouse companies will have a detailed understanding of the products and provide corresponding processing methods to handle returned goods. Before entering the customer, we must first pay attention to the customer’s requirements and provide corresponding service methods to handle returns.
In short, the work of overseas warehousing service companies in handling slow-moving goods and returned products is very arduous, but it is also one of the factors that must be considered. Only when sellers find the right method, consider the market conditions and adopt correct methods in a timely manner and apply them to the actual situation can they truly help sellers overcome difficulties and achieve success.