There are many sellers on the wish platform. If a seller’s product is misjudged as a prohibited item by the platform during the business process, the seller can appeal. So how do you appeal if Wish misjudges a product? This will be introduced in detail below.
If a wish seller’s product is misjudged, you can appeal the product, and the seller can submit product details for re-review. At the same time, it should be noted that sellers need to appeal within 90 natural days after the violation is created. If the appeal is not approved within 90 days, the violation cannot be revoked.
If a seller’s products are mistakenly judged as misleading or banned products, they will face risks such as platform violation warnings, product removal, and store level impact. At the same time, sellers also need to bear full responsibility for refunds for misjudged product orders, and if the seller violates the rules multiple times, the Wish store may be frozen and the seller’s account may be terminated.
When Wish misjudges a product complaint, the seller needs to provide accurate and detailed product information for the uploaded product, mainly including product title, copywriting, photos, etc. The product information must be consistent with the actual product sold to avoid appearing Refunds due to product not as described. In addition, when making appeals, sellers need to be careful to avoid distorting product information and misleading consumers into thinking that the product has more functions than it actually does.
If a seller presents misleading products, once the buyer requests a refund, the furniture seller needs to bear all the refund responsibilities. Sellers need to pay attention during the appeal process. If they want to appeal, the seller must make sure that there is no problem with their products, that is, the seller is not responsible for the chargeback. If it is confirmed that the seller’s product is correct, you can generally search for the order in the background and click Appeal. Then the seller will upload the certification information to the platform truthfully. After the upload is successful, click OK. The seller only needs to wait for the platform to process it. Generally, the platform processing time is 1- 2 days.
So far, the above content has given a detailed introduction to Wish’s misjudgment of product complaints. Wish sellers can appeal after their products have been misjudged for violations, but the seller must provide sufficient evidence. The punishment imposed on the store by the platform can be revoked through appeal. After the revocation, it will generally not have an adverse impact on the store’s operation.