Wish sellers may encounter various violations in the process of operating their stores. In serious cases, the store may be shut down. In this case, sellers can appeal to the platform. So how do you appeal if your Wish store is locked down? This will be introduced in detail below.
Under normal circumstances, the Wish platform will conduct spot checks on sellers’ products on a regular basis. Once a seller is found to have violated regulations or there are infringing products in the store, the seller will be dealt with, and the seller will generally receive a violation reminder. However, if the seller believes that the product does not infringe, he can appeal at this time. If the appeal is successful, the violation will be revoked.
If the seller’s wish store is closed due to excessive refunds, the appeal method is as follows:
1. The seller needs to explain to the platform the specific reason for refunding the order, which is insufficient product inventory. Is it a quality issue or a long delivery time issue?
2. The seller needs to explain the solution to the platform based on the reason for the refund. If it is a logistics problem, the seller can upload the logistics supplier to re-sign the agreement to improve the logistics speed. If it is caused by quality problems, the seller needs to ensure that the product will be removed from the shelves and high-quality products will be uploaded at the same time. If it is a problem of insufficient inventory, sellers can generally upload warehouse photos to explain to the platform that the inventory is sufficient.
If the seller’s Wish store is shut down due to product infringement, the appeal method is as follows:
1. Under normal circumstances, if the seller does commit infringement, the infringing product must be removed from the shelves in a timely manner. At the same time, we assure the platform that when selecting products in the future, we will strictly select products and will not put or sell infringing products on the shelves.
2. However, if the seller’s product has a brand authorization letter, you can directly send the authorization letter to the platform, and the appeal will generally be successful quickly.
3. If the seller does not have a brand authorization letter, you can generally explain to the Wish platform that the product is a foreign trade final order and the product quality is good. The seller can ask the manufacturer to provide a certificate and stamp it.
The above content has given a detailed introduction to the appeal methods for Wish stores being shut down. If the seller is a normal operator, the success rate of appeals is generally higher. Sellers need to take the initiative to admit their mistakes and be sincere when appealing. In addition, sellers need to avoid selling illegal products. Once a store is found to be selling illegal products, it is generally difficult to appeal.