As a seller on eBay, performance evaluation is very important. eBay will evaluate the seller’s credibility based on the seller’s performance and decide whether to give the seller more exposure. Below is an overview of seller performance evaluation.
1. Overview of seller performance standards policy.
eBay evaluates seller performance based on a number of criteria. These standards include: whether the product description is accurate, whether the seller ships and provides tracking information in a timely manner, whether the product matches the description, etc. If a seller performs poorly, it may affect their sales performance on eBay. So, where to look at eBay seller performance? On the eBay homepage, click your username in the upper right corner to enter the “My eBay” page. Then, select the Account tab and then the Seller Account Overview option to view your performance rating.
2. eBay seller performance evaluation time.
The time eBay evaluates sellers’ performance is on the 20th of each month. If you want to know how eBay sellers perform, you can focus on the 20th of each month. This day is eBay’s performance evaluation time, and sellers can view their performance scores on eBay. eBay evaluates seller performance monthly. The length of time eBay looks at in each evaluation depends on how many recent transactions the seller has completed. If a seller has completed more than 400 transactions in the past three months, eBay will evaluate the seller’s performance during those three months. If a seller has completed fewer than 400 transactions in the past three months, eBay will evaluate the seller’s performance over the past 12 months.
3. Bad transaction rate requirements.
eBay requires sellers to have a bad transaction rate of no more than 1%. The bad transaction rate refers to the dispute rate that occurs in the seller’s transactions, including complaints about products not received, refund disputes, returns not received, etc. If a seller’s bad transaction rate exceeds 1%, he may be warned by eBay or have his account restricted.
4. Unresolved disputes with the seller.
If a seller fails to resolve disputes in a transaction, his performance review score will be affected. If the seller fails to properly resolve the dispute with the buyer during the transaction, the buyer can complain to eBay. eBay will investigate complaints and penalize sellers if necessary.
As a seller on eBay, it is very important to know how eBay sellers perform. Sellers need to abide by eBay’s seller performance standards policy, handle problems that arise during transactions in a timely manner, ensure that the bad transaction rate does not exceed 1%, and properly resolve disputes with buyers. Only in this way can sellers maintain good performance, get more exposure, and improve sales performance.