Many cross-border e-commerce sellers want to send private messages to users to cultivate potential consumers, but they find that TikTok prohibits sellers from sending private messages to users. This involves platform restrictions and user account issues. This article will Key introduction: What should I do if TikTok cannot send private messages? I hope it can help tiktok sellers quickly solve the problem of private message obstacles.

1. If the following conditions are met, you can send private messages to each other.

(1) In tiktok’s background settings, you can send private messages as long as they match the other party’s settings.

(2) In the usual setting scenario, only if each other is a friend can you send private messages to each other. If it is a unilateral follow-up, all private message contents will be intercepted.

(3) If tiktok actively sets “allow strangers to send three private messages”, in this case, tiktok sellers can send private messages to each other.

If the above three conditions are not met, tiktok cannot send private messages, so when there is a situation where private messages cannot be sent, cross-border e-commerce sellers should check whether the above three situations are covered. .

2. Solution to the problem that TikTok cannot send private messages.

(1) Buyers and sellers must pay attention to each other and meet the private message settings for those over 18 years old. This is because of Tiktok’s protection mechanism for minors. The creator, i.e. the person who sends the private message, must be over 18 years old.

(2) Find the fan user who is allowed to send 3 messages. Some fans who have set up private messages and have not responded can receive your private messages, but they can send 3 messages before the other party accepts the invitation.

(3) Bind a new number. This number can be a mobile phone number that is currently in use and can receive private messages. Since Tiktok includes an anti-spam protection mechanism in the backend, sellers can also use Google Voice if they do not have a corresponding mobile phone number.

In short, the above is the explanation and solution for the reason “Tiktok cannot send private messages”. If a Chinese cross-border e-commerce seller finds that he cannot send private messages normally, first check to see if they are not following each other, and then see if the other party has enabled “allow strangers to send three private messages”; sellers can also solve this problem by binding a new mobile phone. Dilemma