The wish platform will generally impose fines on merchants who violate regulations. In serious cases, fines may exceed 10,000, which will have a great impact on merchants. So can I appeal if the Wish fine exceeds 10,000? This will be introduced in detail below.
The wish platform has a policy on fraudulent order fulfillment, which is mainly to protect the interests of buyers and punish sellers who do not meet the standards. This policy will be violated if a seller is reported or is found to be intentionally fulfilling orders with the intent of deceiving buyers. If a seller violates this policy, the store’s views will generally be suspended for 24 hours. If the policy is violated during this period, the suspension time may be extended. At the same time, the seller will be fined $10,000 for each violation of this policy.
The fraudulent order fulfillment behaviors for which wish was fined US$10,000 mainly include the following:
1. When the seller fulfills the order, the seller uses incorrect or invalid logistics tracking information;
2. The seller provides the contact information of the individual or the seller when fulfilling the order, and does not guide the buyer to contact the platform customer service;
3. There is no buyer in the package sent by the seller to the buyer. The purchased product;
4. The product sent by the seller to the customer does not match the seller’s product description.
If Wish fines exceed 10,000, the seller can appeal. The specific methods are as follows:
1. First, it is necessary to clarify whether there is a misjudgment by the platform. You can compare the reasons for the fine provided by the platform with the seller Compare the actual products on the market to determine whether there are any infringements or violations.
2. If there is indeed a misjudgment, the seller needs to find out the reason for the misjudgment. Generally, the reasons can be found from complaints, product titles, pictures, etc.
3. Sellers need to provide practical solutions to the platform when making appeals, and the solutions must be reasonable and implementable.
4. When the seller appeals, he needs to be fluent in speech and logically clear. At the same time, he needs to provide clear evidence and make the appeal concisely and clearly to promote the success of the appeal.
In summary, Wish fines exceeding RMB 10,000 can be appealed. During the appeal process, sellers need to pay attention to the actual situation. During normal operation, you need to strictly abide by the platform regulations and provide authentic and high-quality goods and services, which can effectively avoid fines.