ebay seller response review template

When eBay sellers run their stores, they need to pay attention to responding to reviews. This can improve customer satisfaction and be of great help to the subsequent operations of the store. So what is the ebay seller response review template? This will be introduced in detail below.

Under normal circumstances, if a seller receives a negative review from a buyer, if there is only one negative review, it will not affect the seller’s performance. The platform usually conducts evaluation and review based on the overall proportion. Therefore, the buyer does not necessarily need to modify the evaluation, but the seller can generally reply to the buyer through the credit evaluation forum. After the seller replies to the review, the review will usually be displayed below the buyer’s review. They can apologize, explain or provide after-sales service, which can effectively reduce the impact of negative reviews.

Ebay sellers’ response evaluation templates mainly include the following types:

1. If the buyer’s evaluation is an unintentional negative evaluation, it is generally easier to handle. In this case, the buyer is generally satisfied with the shopping experience. At this time, the seller needs to contact the buyer to explain the situation. After the seller receives the buyer’s reply, he can enter the request modification feedback page and follow the prompts. Then the buyer will receive a modification request from the platform, and usually the buyer will agree to the modification request.

2. If it is a malicious negative review, the seller needs to contact the buyer to apologize and propose a solution so that the buyer can delete the review. If the buyer refuses, the seller can request the platform to delete the review through Report Feedback. feedback.

3. If the negative review is due to product quality, logistics, etc., the platform will generally not delete the review. The seller needs to reflect on himself and make improvements.

If the evaluation is less than 30 days old, the seller can generally send a request to the buyer to modify the evaluation. The seller needs to click Follow up to Feedback left in the background evaluation feedback forum-Feedback tools to enter the modification gap Review page. Then select the order whose evaluation needs to be modified, and you can select the reason in “Give the buyer a reason”. The system will send a request email to the buyer, and the buyer can decide whether to agree to modify the evaluation within 10 days of receiving the email.

The above content has introduced in detail the eBay seller’s response evaluation template. Sellers need to try to avoid negative reviews when operating their stores. Sellers can improve product quality and logistics services. At the same time, product descriptions need to be detailed and improved, so that negative reviews can be effectively avoided.