It is relatively easy to resolve negative reviews due solely to quality issues. First of all, after receiving a negative review, contact the buyer promptly and ask about the specific reasons for dissatisfaction with the product. On this basis, ask the buyer to provide corresponding photos. In addition, sellers need to go back to their own shipping records to find feedback on other products within the same time period and analyze the quality of the goods in inventory. If there are indeed problems reported by buyers, they must be resolved promptly and proactively. Satisfy buyers and revise their reviews by offering refunds or exchanges.
So how to solve the problem of negative reviews caused by improper personal use by the buyer?
If it is found during the communication investigation that the negative reviews were given due to improper personal use by the buyer. There are two options for negative reviews: If the main purpose is to eliminate negative reviews, you should carefully explain to the buyer why such quality problems occur, what are the errors in the use process, and finally discuss with the buyer. In what way can you satisfy it and correct the bad review.
If the quality problem is caused by the buyer’s personal reasons, we choose to reply with a negative review and attach instructions and matters for use of the product, which is also a kind of negative review marketing. This approach is probably what most sellers have to do when they can’t eliminate negative reviews.
Attached below are some Warm Tips related to the wig industry as examples.
1. Co-washing: Upon receipt of your new hair we highly recommend that you co-wash! Toproperly co-wash,use a Moroccan or Organ oil based CONDITIONER. Wash the hair in adownward motion using cool water.
2. DO NOT scrub the hair or shampoo it!
3. When washing the hair, keep it in the rubber band and only squeeze water from hair in a downward motion .
4. Use a wide tooth comb and gently comb from the tips of the hair up to the wefts while still wet.
5. NEVER comb or brush dry curly or wavy hair !
6. You should only wash your hair every 2 weeks using the same downward motion as you did with the co-washing.
7. We experience shedding with our natural hair so of course you should expect the same thing with your virgin extension!
8. To minimize shedding, please have seal your wefts before your order is shipped, or feel free to order a bottle of Weft sealant with your purchase !
9. We recommend that you allow your hair to air dry! This process extends the longevity of your extensions.
10. To control frizz, please use a pea sized amount of a frizz control product.
11. When curling or flat ironing your virgin hair, ensure that your stylist only uses Ceramic heating tools! This is a must!
12. Excessive heat on virgin hair will cause dryness, heat damage and or breakage.
13. For beautiful curls or waves without applying excessive heat, use flexi rods, or hair rollers.14. Curly and wavy hair can be straightened with the proper tools and techniques! It is recommended that you have a licensed stylist help you to achieve these styles.
15. To maintain your hair while sleeping , it is recommended that you wrap it for straight styles at night and place a satin bonnet to cover it. For curls and waves, twist or braid the hair and also apply a satin bonnet to cover it.
16. DO NOT use products that contain sulfate or alcohol.
17. DO NOT use oily product on the hair, they tend to weigh the hair down.18. DO NOT sleep on wet hair!!!
It is recommended that sellers follow their respective industry guidelines and experience. Summarize the matching tips for each product, which can be printed out and sent with the package on the company’s advertising page to highlight the humanized service. We should understand the reasons for negative reviews and deal with them in a way that caters to the buyer’s psychology. Hope the above content is helpful to you.