Whether it is a platform or a seller, logistics is a very important and indispensable part. The level of logistics price and efficiency directly determines the sales volume of the seller’s products and the evaluation of the store. Today we take a look at the logistics overview of Shopee, the largest e-commerce platform in Southeast Asia.
First of all, let’s clarify what sites shopee has in Southeast Asia. Shopee’s sites include Taiwan, Indonesia, Singapore, Malaysia, Thailand, Philippines and Vietnam. The overview of logistics channels at each Shopee site is as follows: The site in Taiwan uses logistics SLS, YTO, and SF Express, and has opened cash on delivery (COD). There are home delivery and store delivery methods in Taiwan. Home delivery is completed by SF Express and Black Cat Delivery. If it is your first time home delivery If it fails, a second free delivery will be carried out and the buyer will pick up the goods at 7-11 and FamilyMart convenience stores. The site in Indonesia, using logistics SLS-Standar Ekspres and LWE, has opened cash on delivery (COD). Sites in Singapore, Malaysia and Thailand use logistics SLS, LWE and CK1, of which Thailand has opened cash on delivery (COD). Sites in the Philippines and Vietnam use logistics SLS, and cash on delivery (COD) has been enabled.
For sellers in mainland China, Shopee Taiwan’s cross-border logistics mainly uses YTO, SF Express and Shopee’s own channel SLS (Shopee Logistics Service), and provides two services: home delivery and store delivery. The final delivery of home delivery in Taiwan is completed by SF Express and Black Cat Delivery in Taiwan, while store delivery is delivered to designated 7-11 convenience stores or FamilyMart convenience stores waiting for buyers to pick up the goods. If the first delivery is unsuccessful, Black Cat Home Delivery can provide free delivery within seven days, but there is no secondary delivery service for store delivery.
Shopee mainly uses three channels for cross-border logistics in Singapore, Malaysia and Thailand: Shopee’s own channel SLS (Shopee Logistics Service), LWE and China Post Small Parcel Service (CK1).
Shopee’s cross-border logistics services in Indonesia mainly use Shopee’s own channel SLS (Shopee Logistics Service) and LWE’s Indonesian logistics channel. Officials recommend that sellers who originally used the SLS Standard Express channel switch to the SLS Standard Ekspres channel. Due to local logistics conditions, postal channels are not available for the time being.
Shopee’s cross-border logistics services in the Philippines and Vietnam mainly use Shopee’s own channel SLS (Shopee Logistics Service).
Here we introduce the two payment methods that buyers can choose when placing orders on shopee, one is Non-COD (non-cash on delivery) and the other is COD (cash on delivery). For Non-COD packages, the payment for goods and freight must be paid online by the buyer when placing an order. Credit card, bank transfer, etc. can be used; for COD packages, the logistics provider collects payment and freight from the recipient. After the buyer places the order, No online payment is required.
As a seller, you need to pack the product in a box and then transport the product to the relevant logistics and distribution transfer warehouse by domestic express (domestic express is not required). And fill in the relevant information in the backend of the store, and after the transfer warehouse receives it, the goods will be cleared and delivered to the buyer.
The above is the main status analysis of Shopee’s cross-border logistics services at each site. Sellers can make corresponding judgments on the logistics impact and respond to customer service skills based on the site where they are located, especially for remote logistics. It is necessary to communicate the logistics status with buyers in advance to avoid unnecessary misunderstandings.