Recently, many Amazon sellers have inquired and reported that their listings were suddenly removed from the shelves, sales disappeared instantly, and they didn’t know what to do. If we want to know how to solve the problem of listing removal, we first need to know the cause of the problem.
Here, we analyze that there are two important reasons for listings to be removed from the shelves:
1. Listings are pranked by others, sold on the same site or across sites, and then violated/sensitive Words entered, leading to system misjudgment;
2. Listing has been complained by consumers many times, resulting in poor performance of Listing, which is reflected in the account performance indicator that NCX exceeds the standard, triggering the system to automatically remove it from the shelves or Amazon customer service to manually remove it. Your listing has been removed from the shelves and you need to submit an improvement plan for appeal.
Next, let’s focus on the suggestions for dealing with listings that are removed from the shelves due to poor performance.
There are two situations here. One is that Listing’s performance indicators are poor, which is reflected in the indicators in the store that the buyer’s voice is poor or extremely poor. The other situation is that Listing is used by many consumers. Complaints triggered the direct removal of the platform’s manual customer service.
In order to deal with the occurrence of the first situation, it is recommended that merchants must check their own buyer’s voice in daily operations. If they find that there is bad feedback in the buyer’s voice, they must improve themselves. product quality and service, and avoid repeated problems with consumer feedback in the Voice of Buyers, because repeated complaints are recorded in the Voice of Buyers. If the number of times is too high, the Listing may be removed from the shelves.
Listings receive poor Reviews and Ratings, Voice of Buyers receives complaints resulting in poor performance, Listing inventory is out of stock, and frequent inappropriate Listing optimizations are all reasons that lead to listings being removed from the shelves. The weight decreases, resulting in a decrease in sales. Therefore, as a seller, you should focus on these indicators during operations, regularly maintain and optimize these indicators, and avoid being in a hurry after problems occur!