Click the “Customer Feedback!” tab on the “Customer Satisfaction” page to view the buyer’s feedback on the order, reflecting 30 days, 90 days, 365 days and the various levels of evaluation accumulated by the account. Condition.
Buyers can submit a feedback information for each order. According to the 5-star evaluation system, the buyer’s feedback information is divided into 3 levels.
The calculation method of buyer feedback percentage is: positive review rate = total number of positive reviews – total number of reviews X 100% neutral review rate = total number of neutral reviews – total number of reviews % In the above formula, the total number of reviews is calculated based on the number of reviews accumulated in the last 30 days, 90 days, 365 days, or all the time.
Then, the calculation process of the seller’s positive review rate within 30 days is the total number of positive reviews = number of 5 stars + number of 4 stars = 52 + 48 = 100 total number of reviews = 1 star ~ cumulative total of 5 stars = 52+ 48+15+3+2=120 Positive review rate = total number of positive reviews – total number of reviews Therefore, if the scores for all levels are added together, the final result is less than 100%. In the above example, the seller’s positive rating rate within 30 days is 83%, the neutral rating rate is 12%, and the negative rating rate is 4%, so the overall rating rate is 99% (83%+12%+4%).