Common 5000 series error code descriptions and solutions when establishing inventory management:
1. Error code 5000
Code description: This is an incorrect or invalid XML document format.
The XML document being published does not appear to be a valid document.
Solution: Please use appropriate XSD and plug-ins to verify the structure of the document. XSD introduces the necessary structure of XML documents.
2. Error code 5002
Code description: An internal error occurred. Please submit your information.
This error may occur because the input data contains an invalid shipping date.
Solution: The shipping date must be between the order date and the date you submit shipping documents to Amazon.
This error often occurs when working with XML because the computer used to create and submit the shipping document is not set to the correct time zone. If your computer’s time zone is set incorrectly, or daylight saving time is not taken into account, it may appear that your order will be delivered in the future.
If the shipping date in the input data is correct, this error may be caused by an internal Amazon error. Please submit your information.
3. Error code 5003
Code description: Too many errors were encountered. Processing is interrupted.
The submitted data contained too many errors for further processing.
Workaround: Compare your submitted data file to the data dictionary and classification tree guide to determine that your values are valid.
Provide smaller data sets for troubleshooting.
4. Error code 5004
Coding description: We cannot process this product due to lack of information.
This error will occur when the file is missing required information. If you are using a text file to manage your data, you must list the spreadsheet sections.
These columns are introduced in the DataDefinition tab. When you use XML uploads to manage data, each item, order item, or order must meet standard Amazon.com requirements.
Solution: Check the data file you are submitting to ensure that no necessary fields are ignored (for example: SKU, “Product Name” or “Manufacturer”); or resubmit the data.
5. Error code 5005
Code description: The “Seller Encoding” provided in the XML payload is invalid for your voucher.
This error occurs if the “Seller Encoding” value provided in the XML header is not valid for the credentials you provided in the HTTP header. Your credentials are the same username and password you use on Seller Central.
This value is the seller token, with a format similar to M_ACMEINC_012345. Amazon.com will generate this value when you sign up for a new seller account.
Workaround: To correct this error, you must change the CodeCode value in the XML header, or modify the client settings to provide a valid credential in the HTTP header.
6. Error code 5008
Code description: This operation is not supported.
Solution: If you receive this error after submitting an inventory file, you are providing a value other than Update or Delete in the Update-Delete column. Please fill in a valid value and resubmit.
If you receive this error after publishing the data source, it indicates that you provided an “ActionType” value other than Update or Delete in the XML envelope. Please fill in a valid value and republish the document.
If you receive this error after submitting XML product information upload data, it means that you provided an “operation type” value other than Update, Report, and Delete for an email.
Depending on the type of action, make sure all Action Types use one of the values and resubmit the upload data.