(1) Direct mail delivery
Direct mail delivery means that after the seller receives the order, he packages the products and sends them to the platform’s warehouse in China, which is finally completed by the platform’s official logistics Customs clearance of goods and subsequent final delivery.
Regarding direct mail delivery, sellers need to pay attention to the following points before shipping:
(1) After receiving a new order, the seller needs to within 3 working days The shipment must be delivered to Jumia’s designated warehouse in my country, otherwise the order will be automatically canceled by the platform.
(2) The outer box of the product packaging needs to be clearly marked with the number of packages contained in the box
(3) If an order contains multiple Items (products), there can be two One way to package and ship is “Item by item” shipping, that is, one package with one shipping label; the other is to combine multiple items into one package for shipment, that is, all or part of the order shares one package.
(4) Jumia currently has 6 distribution points in my country, located in Shenzhen, Guangzhou, Ningbo, Hong Kong, Xiamen, and Yiwu (with pickup services), but each designated warehouse is in the Jumia backend The settings in “Settings” > “Your Profile” > “Shipping” are all different.
Seko is Jumia’s designated logistics provider and is used uniformly for domestic express delivery SF Express, if the seller uses other express delivery, Seko has the right to refuse the goods, and the responsibility is borne by the seller.
The new seller needs to sign a logistics agreement with Seko before officially shipping, otherwise the warehouse has the right to refuse the goods. You only need to sign the agreement once, and you do not need to sign it again to open other sites. If you are a Hong Kong company, you need to sign the Hong Kong version of the contract when opening an account on Jumia; if you are a mainland company, you need to sign the mainland version of the contract. Contact the corresponding investment manager to obtain it.
Sellers need to summarize all package tracking numbers, order numbers and corresponding target countries that are shipped out on the same day into a table document, and send the domestic express delivery number by email. Report to Seko.
Jumia’s unified return policy is the same as that of domestic Taobao. If the buyer wants to return the product, the product will be returned to the platform’s local warehouse first. The warehouse’s quality inspection personnel will check whether the returned goods meet the standards for secondary sales. If they meet the standards for secondary sales, the products will be directly stored in the platform warehouse to wait for secondary sales opportunities. The local warehouse stores qualified products that have not been sold for more than 90 days. The platform will send the return list to the seller to confirm whether it needs to be re-shipped to China. If not, the platform will directly destroy it locally. If the seller requires it, it will be returned. Follow these steps.
If the seller is unable to pick up the goods within the delivery period in step 4, you can reply to the email in step 2 to apply for a delay in delivery and provide the estimated delivery time. The delivery period can be delayed by up to two weeks. If the goods are not picked up within the delivery period or estimated pick-up time specified by the platform, the warehouse will default to handling the goods as abandoned, and the goods will no longer be picked up in the future.
The platform’s official return email will state the details. The pick-up date allows the seller to better arrange the pick-up. If the pick-up period includes a Nigerian holiday, the platform will postpone the pick-up period and the specific arrangement will be notified to the seller in advance in the return email.
Regarding the pick-up method, Jumia currently does not have an official logistics service provider for returns. Once a return occurs, the seller needs to arrange for an agent to pick up the goods from the Jumia warehouse on the pickup day or the expected pickup time and send them back to China. Note that due to African logistics problems, if the returned products are. If the value of the goods is small, it is recommended that the seller directly hand it over to the platform for destruction locally, otherwise it will incur high logistics costs and cumbersome logistics processes. If it is a product with a relatively large value, it is best for sellers to cooperate with international logistics providers that support pickup services, such as DHL, UPS, FedEx, Choice, etc., to assist in returns.
In terms of returned product processing fees, the platform will not charge any fees for products that are directly destroyed locally. However, for products that need to be returned, the platform will charge a return processing fee of US$0.51 for each returned product. .