Cross-border e-commerce is becoming more and more popular, and many domestic merchants want a piece of the pie. However, in the process of e-commerce, returns and replacements are common. Today we will talk about the return policy and setting method of eBay Germany site.
1. Return Policy
Sellers on eBay Germany must use the return policy template in the shopping terms and correctly replace the content suitable for returns.
1. When a seller sells items to consumers living in the EU, the seller should provide consumers with the right to cancel the transaction. This means that the buyer can return the item within the specified time without any conditions. Generally speaking, the seller must refund the full amount (including shipping costs) to the buyer. The exception is if the returned item is damaged. According to EU distance selling regulations, consumers have the right to return goods within 14 days (not 14 working days) when buying new or second-hand goods online. Consumers can unconditionally request a full return within 14 days and return the items to the designated location. The return period is after the consumer receives the item. Generally, the buyer must bear the shipping costs of returns. The seller may also bear the buyer’s return shipping costs. The seller can, according to the relevant settings of the “return policy”, have the buyer bear the shipping costs, or the seller can bear the shipping costs.
2. In order to ensure that the seller meets the requirements of the above regulations, the seller can use the following standard return policy template and replace the text marked in red according to the instructions. The seller uses the German part of the following standard return policy template. The English part and the Chinese part of the following standard return policy template are only for filling in the template.
2. How to set the return policy
1. In the item listing screen, select the return settings, and then click “Rcknahme bedingungen-Erstellen”
2. In the rcknahme bedingungen drop-down box, select the second option
3. Select the return period “14t age” (14 days), “1 monat” (1 month) or “sechzigtage” (60th). Note: The time selected here must be consistent with the return policy description.
4. Select who will bear the return shipping costs in the drop-down box, and then save the settings. For options in the drop-down box, the buyer will bear the freight; the seller will bear the freight. Please note that the selection here is consistent with the textual description of the return policy, i.e. who pays for shipping costs.
5. If the saved settings are used for this listing, the set return policy information will be displayed in “rcknahme bedingungen 3360 weitere angaben (Return Policy)” on the listing page.