Except for the Thai site where partial refunds are not possible, on all other sites on the Shopee platform, sellers can choose to refuse the refund after the buyer applies for a refund, and local customer service will intervene to handle the partial refund.
Packages in Malaysia cannot currently be returned to China through SLS logistics. If a return or exchange occurs, the seller needs to negotiate with the buyer about the return method and cost sharing.
For non-cash on delivery orders of US$20 and above, if the seller agrees to return the goods and pays the return shipping fee of US$8, the buyer can return the goods; for cash on delivery orders of US$20 and above, the Shopee platform The seller’s return fee is waived and returns are free to the seller.
For orders under $20, whether cash on delivery or not, the Shopee platform does not support returns from buyers. If the buyer insists on a refund, after the system displays “Product not seen, automatic refund”, the buyer can receive the refund without returning the item.
Sellers should try to avoid asking buyers to choose the reason “seller requests cancellation” to cancel orders, otherwise points will be deducted.
Use the ERP system to operate the Shopee platform
In the previous chapters, we mentioned the ERP system many times. The ERP system can be used to efficiently manage multiple stores, collect products on shelves, For processing orders, shipping, etc., this section takes two ERP systems as examples to introduce in detail the use of ERP systems for Shopee platform operations.