Packages sent to the Shopee platform warehouse must have an outer domestic express delivery receipt and an inner Shopee platform delivery receipt. Packages that have problems such as no Shopee platform face slip, a single face slip pasted multiple times, damaged packaging, etc. are collectively referred to as abnormal packages.
We need to ship the goods within the set preparation time (DTS). The default preparation time is 2 days. If we set up pre-sale products, the preparation time of the pre-sale products is based on the set time. Accurate
For YTO and SLS logistics methods, the status of the goods will change from “to be shipped” to “in transit” only after the goods are sent to the warehouses on the Shopee platform and scanned. . If the package has not been scanned into the warehouse for more than DTS+3 days and the order is still pending shipment, the system will determine it as late shipment, but we can still process the order effectively.
For LWE logistics, we need to manually enter the courier number in the background, and then the order status will change to “In Shipping”. In the Shopee platform system, the express order number can only be entered once and cannot be modified, so we need to ensure that the entered express order number is correct and no false order numbers can be filled in. If the order exceeds the number of days set by DTS and the order has not been entered with a courier number, it will also be counted as late delivery by the system.
When the goods are shipped to the buyer and the buyer signs for the order, the order status is “Completed”
If we have not shipped the goods within DTS+7 days, then Shopee The platform will automatically cancel the order, which will cause our order completion rate to decrease. Canceled orders are shown in the “Cancel” option, along with the reason for cancellation. Currently, order sellers, buyers, and the Shopee platform can all cancel orders.
The specific display location of the above content is on the “My Orders” page. The order status also has a “Refund/Return” status. Orders that buyers apply for refund/return will appear on the “Refund/Return” page. Click anywhere on the order to view the buyer’s refund and return reasons. .