Since live broadcast using ShopeeApp may be affected by the network, audience, etc., you may encounter some problems during the live broadcast. The following are how to deal with some common problems:
1. Network freeze or disconnection
At this time, the Shopee App will pop up a window prompt, and the anchor can choose to reconnect or close. If the anchor chooses to close, he can click “Live Video” – “Create Live Broadcast” in the Shopee App to enter the live broadcast again, and choose to continue the previous live broadcast or create a new live broadcast.
2. Misoperation of the mobile phone or an incoming call
If the host leaves the live broadcast screen due to misoperation or answering a phone call during the live broadcast, the live broadcast will be paused until returning to the live broadcast screen.
3. Audiences post information about selenium, chopsticks, ash, yeja, banquet and mourning.
At this time, the anchor can long press the nickname of the commenter and click the “Disable Comments” button. Viewers can no longer leave messages during this live broadcast.