As a seller on Amazon, the biggest thing you worry about is having your account blocked. Due to the influx of a large number of sellers, both good and bad, into Amazon in recent years, many sellers have been banned from Amazon. Therefore, many sellers will have their accounts deactivated if there is a slight problem, waiting for the seller to provide further information and plans to determine whether they can continue to work on Amazon. business. Therefore, coming up with an effective plan and an invoice that meets Amazon’s needs are very critical steps. This article will take you through the detailed solutions.
Reasons for linked account closures and rescue ideas
Associating is a behavior that often results in accounts being blocked. Most sellers like to perform multi-account operations, and then the accounts are linked due to various factors.
The associated account has been blocked, what is the solution? First of all, we need to understand the core reason why Amazon determines that seller accounts are related, which is to prevent the same subject from having multiple accounts. So what we need to do is to try our best to prove to Amazon that these two accounts do not belong to the same subject.
The idea of handling account association is completely different from that of other associated accounts. In other cases, sellers can also submit a plan for Amazon to review and judge our next behavior. But if the account is closed due to association, then you cannot even submit a plan.
So if the sales rights are suspended by Amazon due to the association, our solution should be to provide Amazon with information. First of all, we must explain that we are operating the account in strict accordance with Amazon’s requirements and will continue to do so in accordance with Amazon’s requirements. Strictly demand ourselves, constantly meet the various needs of customers, and provide a good user experience.
At the same time, you must also explain that your account is a completely independent operation, there is no multi-account operation, and submit your own independent information to Amazon to prove that you are an independent company, and you must also submit An independent brand logo proves that this information is unique and different from others. In other words, the core idea of solving related blocked accounts is to prove that we are different, and the probability of passing other methods is very low.
Of course, at the end of the email, you should also mention what actions the seller has taken to improve the customer experience, so that Amazon will feel that you are a seller responsible for customers. It should be noted that everything the seller writes should be “already done” and what positive impact it will have on customers. Never say what you will do, plan to do, or plan to do. Such terms are not enough to impress Amazon. Unblock your account.
So solving the problem of related account bans seems complicated. In fact, as long as you master the core ideas and have a targeted approach, you can gain Amazon’s understanding. After all, Amazon only scans and associates with machines, and judging the association is also a machine’s judgment. So as long as your explanation is reasonable, the manual customer service is understandable.