Amazon FBA’s services are very complete. The 24-hour telephone after-sales service can solve the localized after-sales problems of third-party sellers on the platform at any time. If there is a problem with the product and needs to be returned or exchanged, it can be easily and quickly solved with just one phone call. However, Amazon only sends an email to the seller for returned products.
The email Amazon sends to the seller will include the order number, product title, and reason for return. However, the reasons for returns here are all Customer Retum (returned by the buyer), and no detailed reasons are written, which is not conducive to the refined operation of the seller. Sellers can check the specific reasons for returns through the “Inventory and Sales Report” in the Seller Center backend.
Then, on the far left side of the page, select “FBA Buyer Returns”.
You can add the ASIN of the product you want to query at the position pointed by the arrow to query all return orders with one click, or you can query one by one based on the order number.
The real and detailed return reason for a product randomly queried here is: the buyer does not want this product. Amazon’s FBA stipulates that buyers can return products unconditionally within 30 days of purchase.
After the above steps, you can easily find the real reason for the return of each order, which makes it easier for sellers to collect real market opinions, continuously optimize products and supply chains, and then create excellent products that are more suitable for the market. product.