1. Urging for review
Customer service should carry out a prompting action after each order is delivered. “It is best not to urge for reviews more than three times, otherwise it will disgust customers. )
We can select the “Delivered” tab on the order interface to view the order. Then select the reverse order viewing method (this can avoid confusion in the query). You can see a “Chat” button under the order number. Click it to directly enter the chat room interface with the order customer. Next, we only need to communicate with the customer and try to get him to make a positive evaluation of the product.
2. Tips for handling negative and positive reviews
Customer service should handle different comments differently in the comment interface.
(1) For negative reviews, customer service can click the “Chat Now” link to directly enter the chat room of the order customer, ask the customer the reason for the negative review, and provide targeted solutions to the negative review. program, and then ask the customer to re-edit their review and rating.
(2) For good reviews, customer service can click the “Reply” link and leave a message directly in the comment. It can be a word of thanks or a better sales guarantee for the product.