(1)Select time. Chat’s overall performance indicators (check √ to view up to 5 indicators at a time).
(2) (Overall Performance) Chat Overview
Visitors: Total number of visitors
Customers Inquired: in Chat The number of customers who sent messages to the seller in If we continue to send you messages within a few days, each day will be treated as a separate conversation)
?Number of responded customers (RespondedCustomers): The number of customers the seller responded to in the same day
? Responded Conversations: The number of conversations the seller responded to in the same day
? Average response time (mins): The average time it takes to respond to customers in the same day
? Not yet Non-Responded Customers: The number of customers the seller did not respond to within the same day
? Estimated Lost Revenue: Estimated lost sales (due to failure to respond to customers)
?Guided Buyers: The number of buyers (customers) who placed orders after chatting
Guided Orders: The number of orders placed after chatting
< p>?Guided Revenue: Order sales generated after chatting
(3) Check (4) the agent ranking of each Chat sub-account.
FAQ page
Some common problems can be solved on the FAQ page. If you need further inquiries, please contact customer service.
Mobile backend
Mobile backend provides sellers with great convenience. You can view backend data with the same functions as PC anytime and anywhere. The following is only a brief demonstration without detailed explanation.
Some nouns have the following meanings:
?Data Panel (Dashboard)
?Product Panel (Product)
?All indicators ( To All Metrics)
?Select a time range
?Filter (by category or brand)
?Ranking by Revenue
?Ranking by Visitors
?Problem Diagnosis (Product Diagnosis)