After all orders from the store are shipped, both the buyer and the seller can evaluate within 30 days of the transaction. If neither party gives an evaluation, the order will not have any evaluation record; if one party makes an evaluation during the evaluation period, If the other party has not rated it within the evaluation period, the system will not give the evaluator a default rating.
Orders with a transaction value of less than US$5 will not be counted in the positive rating regardless of whether they have good, medium or bad reviews. If a buyer files a dispute, no matter what type of dispute it is, as long as the buyer clicks on the return button and the buyer does not take the initiative to cancel the dispute before the dispute is escalated to arbitration, no matter how the subsequent payment is distributed or how the buyer evaluates it, the praise rate and points will not be calculated. . In addition, the Black Five categories of products, including freight charges, gifts, deposits, special links for checkout, pre-sale products and other special products, are not included in the favorable rating.
For reviews other than the above, the product praise rate, merchant praise rate, and merchant credit points will be calculated normally. No matter how much the order amount is, the positive rating will be +1, the neutral rating will be 0, and the negative rating will be -1. Credit evaluation points determine the level of our store.
If you want to improve your store level, you need to get more reviews to increase your score. Next, we will introduce how to calculate the score. The praise rate and credit points of “AliExpress” are calculated in “natural ten days”. The natural ten days are based on U.S. time, respectively, from the 1st to the 10th of each month, and from the 11th to On the 20th, from the 20th to the 31st, that is, it is calculated three times per month. If a buyer gives our store a review within a month, it will be counted once. If there are 10 reviews in a month with good, medium, and bad reviews, then only three good, medium, and bad reviews will be counted. This is also to prevent inaccuracies. Honest buyers get good reviews.
In the seller’s sub-score, if a buyer gives our store a score in one of the three items of product description, communication quality and response speed, and reasonableness of item delivery time within a month, Multiple ratings only count as one. The buyer’s rating for a certain item in the natural day is calculated as follows: average rating = the sum of the buyer’s ratings for the item/number of reviews (rounded).
If both the buyer and the seller have objections to their respective reviews, they can contact each other to modify the review within 30 days after the review takes effect. This will only change the negative review to a positive review, and the number of modifications is limited to one time. Buyers and sellers can also reply and explain the negative reviews they have received. If the buyer and seller agree to modify the reviews after communication, the review explanations will be cleared. Once the seller’s sub-score is submitted by the buyer, the score will take effect immediately and cannot be modified. If the buyer’s credit evaluation is deleted, the corresponding seller’s sub-score will also be deleted. For more introduction to the evaluation rules of the “AliExpress” platform, please refer to the website: http://seller.aliexpress.com/education/rules/detail.html?tracelog=rules_homepage#appraise.