How do AliExpress sellers serve buyers?

If you open a store on AliExpress, you also need to communicate with customers on a daily basis, but some novice merchants still don’t know how to serve buyers and communicate on the AliExpress platform? This article will tell you.

1. AliExpress online chat tool

AliExpress’s online chat tool is called IM, which can be operated directly in “Seller Backstage-Message Center-Buyer Conversation”. You don’t need to go to the official website to download it, which takes up memory. This is very convenient.

AliExpress IM instant chat is divided into PC and APP. PC IM chat introduction: IM chat tool PC has quick phrases, automatic replies, message selection, multiple start conversation input and real-time translation.

Quick phrases: can be set in “Message Center-Buyer Message-Reply Settings”, and then need to be sent manually.

Automatic reply: In the past 24 hours, if the buyer sends a message to the seller for the first time, he will receive the automatic reply set by the seller here at that time. It should be noted that after setting the content of the automatic reply keyword, it cannot be re-edited, only deleted or re-added.

Real-time translation: For some messages sent, the system will automatically translate them into the language of the buyer’s region. However, not all languages support translation. If there is no language in the buyer’s region, it will be translated into English by default.

Message selection: After clicking all messages, you can press “Unreply conversations”, “Select by star color” or “Select by order status”.

2. How to communicate with buyers?

1. Respond to customers in a timely manner. Every customer does not like to wait to buy a product. When a customer inquires about a product, the seller does not respond in time, which can easily cause customer loss. If a customer is lost, he will never come back, so it is very important to respond in a timely manner. Pay special attention to communication with users.

2. Don’t let buyers worry about product quality and reputation. When browsing products, buyers will naturally question the reputation, quality and service of the seller’s store products, so they can only communicate through language. Some customers may eliminate their doubts, but others will only doubt in their hearts, so it is recommended to use different service methods for different buyers

The above is the content related to AliExpress sellers serving buyers shared with sellers, I hope it will be helpful to sellers. Lianlian Cross-border Payment allows users to conduct cross-border business with peace of mind and confidence with professional and caring services, helping more users to bring excellent products and services to the global market in a more efficient way for better operation.