International e-mail is a new economical international mail service tailored by China Post for Chinese e-commerce merchants to meet the needs of the international e-commerce delivery market. International c-mail is mainly an airmail service for light and small items. It is a parcel delivery service for Chinese e-commerce merchants to more than 32 countries or regions such as the United States, Canada, the United Kingdom, France, and Australia.
International e-mail belongs to China Post Express Logistics Co., Ltd., and its official website is http:/shipping.ems.com.cn. It is different from China Post International Parcel.
1. Route Introduction
? Economical and affordable, the first weight is 50 grams, and the additional weight is calculated per gram.
? Fast delivery time, in most cases it can be delivered in 7 to 10 working days.
? Fast Internet access, you can check the tracking information online within 1 hour of delivery.
? Strong professionalism, tailored for Chinese e-commerce merchants, faster than China Post Parcel.
?Excellent service, providing parcel tracking number, which can track the delivery information.
?Convenient collection, most international e-mail service outlets are open all year round, providing collection and delivery services every day.
2. Shipping restrictions
International e-mail has certain requirements for parcel weight and volume.
International e-mail has the following requirements for the type of goods:
?Built-in battery products can be sent to some destination countries/regions, and they must be packaged and sorted independently as required when shipping.
?Ordinary items can be sent, but goods that are expressly prohibited from export by the country cannot be sent, such as aviation embargoed items, infringing products, etc.
3. Rate standards
For different countries or regions, the delivery fee and handling fee of international e-mail are different. The delivery fee is calculated by g. Some countries require a weight of 50g, and the weight of the package cannot exceed 2kg. Currently, international e-mail supports more than 32 countries or regions.
Notes:
?Some international e-mail outlets or some logistics service providers (freight forwarders) do not support all the country routes in the table above. E-commerce merchants need to clarify before sending packages.
?For large mail and parcel volumes, international c-mail outlets or some logistics service providers (freight forwarders) will provide certain discounts. The actual quotation and preferential conditions shall prevail.
4. Delivery range
The delivery range generally covers the entire mainland of the destination country or region, but some countries or regions have restrictions, as explained below.
(1) United States – Delivery to mainland, all territories outside the mainland and overseas military mail addresses.
(2) United Kingdom – Delivery to mainland, Channel Islands and Isle of Man.
(3)France——Delivery is available only to the mainland area. Delivery is not available to areas with postal codes starting with 01-95 and their overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, Saint-Pierre and Miquelon, and Mayotte.
(4)Germany——The areas and postal codes that cannot be covered are as follows.
Hiddensee: 18565; North Friesian Islands: 25846-25847, 25849, 25859. 25863. 25869.
25929-25933, 25938-25942, 25946-25949, 25952-25955, 25961-25970, 25980, 25985-25986.
25988-25990, 25992-25994, 25996-25999; East Friesian Islands: 26465.26474,26486, 26548.
26571,26579,26757; Helgoland:27498; Chiemsec Lake:83256.
(5) Other countries – only the mainland can be delivered, not including territories outside the mainland.
(6) Delivery can be made to military bases, etc., but delivery information is not guaranteed to be available.
5. Timeliness of delivery
Under normal circumstances, International e-mail can complete delivery within 7-10 working days, except for special circumstances such as holidays, policy adjustments, insufficient transportation capacity during peak seasons, delays due to blizzards, and remote destinations.
6. Shipping label
For filling out the International e-mail shipping label, please consult the official platform.
7. Logistics Query
Logistics Information Query Platform:
?International e-mail: http://www.ems.com.cn/english.html
?17TRACK: http://www.17track.net
?AfterShip: https://www.aftership.com
Signature Information:
International e-mail provides delivery status information, but does not provide customer signature signature information (no recipient signature proof).
8. Returned or Lost Parcels
Return Instructions:
?Mail returned by security inspection or customs during export will be returned to the sender.
?For returned parcels due to other reasons such as undeliverable or refusal by the recipient, the destination country will regularly return the mail to China (e-mail to Germany does not provide centralized return service for the time being), and China Post will return it to the sender.
?Returns are free of charge, but the delivery fees already incurred are not refundable.
?The return period from the destination country is generally 1 to 3 months.
?Personalized return services such as designated return locations are not supported.
Lost item compensation:
?No mail tracking service is provided, and no compensation or compensation is provided for loss, delay, damage, etc.
?No commitment or compensation is made for problems such as the lack of logistics information in the destination country or region and the lack of successful delivery information.
?Customers can purchase insurance separately, and those who have purchased insurance will be handled according to the insurance service standards.
9. Collection outlets
Collection methods:
?Door-to-door collection: China Post courier personnel will collect the items at your door. Free collection for 5 or more parcels, and an additional 5 yuan operation fee will be charged for less than 5 parcels.
?Merchant self-delivery: E-commerce merchants deliver mail parcels to international e-mail collection and delivery outlets by themselves.
?Merchant delivery: No delivery is supported.
Currently, there are more than 32 cities where postal couriers collect mail from door to door: Beijing, Tianjin, Qingdao, Suzhou, Nanjing, Shanghai, Hangzhou, Ningbo, Yiwu, Wenzhou, Fuzhou, Zhangzhou, Xiamen, Guangzhou, Shenzhen, Dongguan, Taizhou, Jinhua, Putian, Foshan, Zhongshan, Jiaxing, Chengdu, Wuhan, Shenyang, Dalian, Shijiazhuang, Zhengzhou, Nanyang, Kunming, Wuxi, Chongqing, etc.
Service outlets:
International e-mail service outlets are relatively independent and different from the China Post International Parcel service outlets of the post office. International e-mail service outlets can collect International e-mail and EMS, but cannot collect China Post International Parcel, and vice versa.
Currently, there are more than 305 International e-mail service outlets.
Notes:
?The customer service QQ of the official website of International e-Postal is 800111835, and the national unified customer service telephone number is 11183
?Each service outlet does not provide contact persons and contact numbers, but merchants can go to the service outlets to inquire about the collection details.
?The waybill label of International e-Postal can be obtained after applying for account opening on the official website of International e-Postal, or directly used by major e-commerce platforms, or obtained through the logistics system of other logistics service providers (freight forwarders).
?The waybill label of International e-Postal is highly versatile, with no restrictions on the area of use, and can be freely sent at different service outlets, and the fees are paid in cash. Unless otherwise agreed by major customers.