(1) Merchants will not be paid for refunds that occur before an order is shipped. Wish merchants will not be paid if an order is canceled or refunded before it is shipped.
(2) All orders refunded by merchants will not be eligible for payment. If Wish merchants refund an order, merchants will not be paid for that order.
(3) Merchants are fully responsible for refunds for orders that lack valid or accurate tracking information. Merchants must pay the full refund cost for orders that have invalid, inaccurate, or missing tracking information.
(4) Merchants are fully responsible for refunds for orders that are confirmed to be delayed. Wish merchants are 100% responsible for refunds for orders that are confirmed to be fulfilled more than 10 days after purchase.
(5) Merchants are 100% responsible for refunds for orders that are excessively delayed. Merchants are 100% responsible for refunds for orders that are not confirmed to be delivered x days (the corresponding number of days for different destination countries/regions) after the order is placed.
(6) Merchants are responsible for all refund costs due to size issues. If a Wish user requests a refund due to size issues, the merchant is responsible for all refund costs.
(7) Merchants are responsible for all refund costs for orders where the merchant engages in fraudulent activities. If the merchant engages in fraudulent activities or evades revenue amounts, the merchant is responsible for all refund costs for fraudulent orders.
(8) Merchants are responsible for all refund costs due to damaged goods upon delivery. If a refund is required due to damaged goods upon delivery, the merchant is responsible for all refund costs.
(9) Merchants are responsible for all refund costs due to goods not matching the description. If a refund is required due to goods not matching the description, the Wish merchant is responsible for all refund costs. Tip: Product images should accurately depict the product being sold. Inconsistencies between product images and product descriptions will result in the seller initiating a refund on the grounds that the product does not match the listing.
(10) If an account is suspended, the store is responsible for all refunds. If a refund occurs during the merchant account suspension period, the merchant is responsible for all refund costs.
(11) For products with extremely high refund rates, merchants will be fully responsible for refunds in all cases. Wish merchants will receive a violation warning for each product with an extremely high return rate, and will be fully responsible for any refunds generated from all orders for that product in the future. In addition, refunds will be deducted from the last payment.
The refund rate is the ratio of the number of refunded orders to the total number of orders in a certain period of time. A refund rate below 5% is acceptable. Depending on the specific refund rate, the product may be removed from Wish. Products with high refund rates that are not removed by Wish will be re-evaluated regularly. If the product maintains a low refund rate, the merchant will no longer be responsible for the full refund of the product under this policy.
(12) For products determined to be counterfeit, merchants will be responsible for 100% of the refund. The Wish platform prohibits the sale of counterfeit products. Products that infringe intellectual property rights will be directly removed and merchants will be responsible for 100% of the related refunds.
(13) Merchants will be responsible for 100% of the refunds for shipping to the wrong address. If a refund is incurred due to the product being shipped to the wrong address, the merchant will be responsible for 100% of the refund.
(14) Merchants are responsible for 100% of the refund for any incomplete orders. Merchants are responsible for 100% of the refund for any incomplete orders. An incomplete order is one where the merchant did not ship the correct quantity of the product or did not ship all the components of the product.
(15) Merchants are responsible for all refunds for packages returned to the shipper. If a delivery fails and the logistics provider returns the product to the sender, the merchant will be responsible for 100% of the refund.
(16) Merchants are responsible for all refunds for low-rated products. Merchants will receive a violation notice for each product with an extremely low average rating. Wish merchants are responsible for 100% of the refund costs for all future orders for that product and for all orders back to the last payment. Based on the average rating, the product may be removed from Wish. Products with low average ratings that are not removed will be re-evaluated periodically. If a product is found to have a rating that is no longer unacceptably low, then under this policy, merchants will no longer be 100% responsible for refunds.
(17) Merchants are responsible for 100% of refunds for any order where the customer has not received the product. Merchants are responsible for 100% of refunds if the tracking record shows that the package was delivered but the customer did not receive the package.
(18) Merchants are responsible for 100% of refunds if they ship orders through a non-Wish approved shipping partner. Merchants are responsible for 100% of refunds if an item is shipped by an unacceptable shipping carrier.
(19) Merchants will not be able to receive refunds for orders that have an unacceptably high refund rate. If a merchant’s Wish store has an unacceptably high refund rate, the merchant will be responsible for 100% of refunds for all future orders. Once the store’s refund rate is optimized and no longer unacceptably high, the merchant will be responsible for normal refunds.