The products in overseas warehouses are different from those in ordinary warehouses. Since the goods in overseas warehouses are not locally produced, the product services should be combined with the local requirements for the same type of products. During the sales process and after-sales service process, the local regulations should be met as much as possible to ensure the quality and quantity of product services.
For the overseas warehouse itself, whether the system is smooth, efficient and mature is also the key to whether it can efficiently complete the entire service process. To a certain extent, it is also the information connection between service providers, buyers, products, overseas warehouses and logistics companies.
It is understood that many overseas warehouse systems have opened API interfaces, which can provide e-commerce companies with interfaces for eBay, Amazon and their own websites, so as to realize the automatic loading of eBay orders, the import of Amazon orders at any time, and the batch update of tracking numbers. E-commerce companies can also save the trouble of entering product order information, filling in product order numbers, and handling after-sales. In addition, many overseas warehouse systems also support logistics companies to provide buyers with one-click dispatch and packaging, return label, photography and other services: some overseas warehouse WMS (warehouse management system) can also automatically collect in multiple modes, such as freight, warehouse rental, warehouse fees, return processing fees, shelf fees, outbound processing fees, value-added service fees and other services.
10.5.3 Overseas warehouse product reward resources
Overseas warehouses have become an option for cross-border e-commerce. E-commerce companies using overseas warehouses can provide buyers with more complete logistics and after-sales services, and improve buyers’ satisfaction with services. For example, the global AliExpress platform can vigorously support e-commerce companies that need overseas warehouses.
AliExpress said that e-commerce companies that want to use overseas warehouses can fill in the basic information of the products according to the location of the overseas warehouses, and put them on the shelves of the e-commerce companies’ stores, so that buyers can learn about product information through search pages, product details pages, search filter items and other pages. At the same time, the products of these e-commerce companies will also be included in the newly launched overseas warehouse column, enjoy exclusive promotion resources, and can participate in overseas warehouse special events held at the main site in the United States and other countries. In addition, selected overseas warehouse e-commerce companies can also enjoy exclusive free promotion resources, participate in AliExpress wireless terminal special hot sales events, and conduct special promotions for buyers in target countries.
Amazon, eBay, and Wish have also supported e-commerce companies with overseas warehouses in target countries and provided different levels of reward resources, most of which are to increase publicity for their store products and conduct special promotions to local buyers.